Adding BEST Wi-Q locks and wireless access controllers to the gateway - Synergis Cloud Link 2.0.4

Synergis™ Cloud Link Administrator Guide 2.0.4

Applies to
Synergis Cloud Link 2.0.4
Last updated
Content type
Guides > Administrator guides
Synergis Cloud Link

You must add BEST Wi-Q locks and wireless access controllers to the gateway in Config Tool.

Before you begin

Pair the BEST Wi-Q locks or wireless access controllers with the BEST Wi-Q gateway, and then assign them ACR (access control reader) IDs from the web page of the BEST Wi-Q gateway, so that they can be added in Config Tool. For more information about pairing devices to the gateway, see the BEST Wi-Q documentation.


  1. From the Config Tool home page, open the Access control task.
  2. Click Roles and units, and then click the Synergis unit.
  3. Click the Peripherals tab, and then double-click the Mercury LP4502 controller.
  4. In the dialog box that opens, double-click the BEST Wi-Q gateway in the Interfaces list.
  5. In the dialog box that opens, click Add an item () under the Interfaces list.
    A dialog box opens with BEST Wi-Q Lock selected as the Model. This option is used for locks and wireless access controllers.
  6. Enter the Door lock number for the lock or WAC, and then click OK.
    Dialog box to add the BEST Wi-Q lock to a gateway in Config Tool.
    NOTE: The door lock number must match the ACR ID that was assigned to the lock or WAC on web page of the BEST Wi-Q gateway.
    BEST Wi-Q gateway web page showing the ACR ID highlighted on the Controllers page.
  7. Click OK > OK.
  8. Click Apply.


The Mercury controller, BEST Wi-Q gateway, and locks are displayed on the Peripherals page.
Peripherals page of a Synergis unit in Config Tool, showing a Mercury controller with a BEST Wi-Q gateway and locks.

On the web page of the BEST Wi-Q gateway, the status of the lock or WAC you added in Config Tool turns green.

After you finish

Assign the lock or WAC I/Os to doors in Config Tool. You can use the Card In, Rex Out door template to speed up configuration.
Example: The following image shows a typical configuration on a door's Hardware page.
Hardware page of a door in Config Tool showing BEST Wi-Q locks configured.