Configuring doors equipped with an Aperio-enabled lock - Synergis Cloud Link 2.0.4

Synergis™ Cloud Link Administrator Guide 2.0.4

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To ensure that you do not receive duplicate Door locked and Door unlocked events in Security Desk, you must disable the Automatically grant REX option for all doors equipped with an Aperio-enabled lock.

What you should know

The Aperio-enabled lock uses a mechanical REX. The Synergis unit does not control the unlocking of the door when a REX is triggered. Enabling Automatically grant REX in the door configuration causes the Door locked and Door unlocked events to be received twice in Security Desk.


  1. From the Config Tool home page, open the Area view task.
  2. In the entity tree, select the door that uses the Aperio-enabled lock.
  3. Click the Properties tab.
  4. In the Request to exit (REX) section, turn off the Unlock on REX option.
    Properties page of a door that uses an Aperio-enabled lock in Config Tool with the Unlock on REX option highlighted.
  5. Click the Hardware tab, and then select the Synergis unit that controls the lock.
    All peripherals corresponding to the same lock are named with the same prefix “Aperio X - Interface n,” where X is the channel name (A, B, C, or D), and n is the EAC address of the lock.
    Hardware page of a door that uses an Aperio-enabled lock in Config Tool.
  6. In the Door side In section, assign the reader corresponding to the door.
  7. In the Door side Out section, assign the REX sensor corresponding to the door.
  8. In the Additional connections section, apply the following settings:
    • Assign the lock relay to Door lock.
    • Assign the door sensor input to Door sensor.
    • Assign the KeyCylinderInside or the KeyCylinderOutside to Manual station, if applicable.
  9. If the reader is intended to work in Card and PIN mode, ensure that you configure a timeout long enough for the cardholder to enter the PIN.
    The default access timeout of 5 seconds is not long enough for Aperio-enabled locks. After presenting their credential at the door, the cardholder has to wait until the LED turns green before entering the PIN. This process invariably takes longer than 5 seconds.
    1. Click Reader settings () beside the Reader list.
    2. In the Reader settings dialog box, turn on the Use card and PIN option.
    3. Set the PIN entry timeout to the desired duration.
      The recommended duration is 10 seconds.
      Reader settings dialog box in Config Tool.
    4. Click Save.
  10. Click Apply.