Configuring the Over-Watch plugin for the BEST Wi-Q integration - Synergis™ Cloud Link 2.0.4

Synergis™ Cloud Link Administrator Guide 2.0.4

Applies to
Synergis™ Cloud Link 2.0.4
Last updated
2022-09-15
Content type
Guides > Administrator guides
Language
English (United States)
Product
Synergis™ Cloud Link
Version
2.0

Before you can enroll BEST Wi-Q locks in Security Center, you must configure the Over-Watch plugin for Mercury LP4502 controllers.

What you should know

  • All LP4502 controllers under the same Synergis™ Cloud Link unit must be configured with the same Over-Watch username, password, and listening port.
  • If you want to move a Mercury LP4502 unit that is used in a BEST Wi-Q integration from one Synergis™ Cloud Link to another, the Over-Watch plugin must be enabled on the target Synergis™ Cloud Link before moving the unit.

Procedure

  1. Load the Over-Watch plugin onto the Mercury controller.
    1. From the GTAP Product Download page, select Synergis™ Cloud Link Legacy in the Download Finder list, and then search for the latest Mercury LP4502 firmware.
    2. Save the .sfw file on your local drive.
    3. Upgrade the Mercury controller through the Synergis™ Appliance Portal.
      The Mercury controller restarts after the firmware is applied.
    4. Log on to the Synergis™ Cloud Link unit's advanced web page at https://<IP address>/MercuryEP/FirmwareVersions, and click Install Over Watch package listed under the Mercury LP4502 controller.
    The Mercury controller restarts after the plugin is installed.
  2. Configure an Over-Watch plugin user on the Mercury controller.
    1. Log on to the Mercury controller through its Configuration Manager web page.
    2. From the side menu, click Over-Watch.
    3. On the Over-Watch Settings page, enter a port number in the Listening Port field.
      The recommended port is 1883.
      Mercury Configuration Manager showing the Over-Watch Settings page.
    4. In the New User section, enter a username and password for the new user, confirm the password, and then click Add user.
    5. From the side menu, click Apply Settings, and then click Apply Settings, Reboot.
  3. Configure Mercury settings on the BEST Wi-Q gateway.
    1. Log on to the BEST Wi-Q gateway.
    2. From the top menu, click the Interface tab.
    3. On the Mercury interface configuration page, select the Enable Mercury Mode option, and enter the Mercury controller's IP address.
    4. In the Port, Mercury Username, and Mercury Password fields, enter the information you entered when creating the Over-Watch plugin user on the Mercury controller.
    5. Select the Enable SSL option, and then click Use Mercury certificate.
    6. Click Update.
    The connection status is yellow.
  4. Enable the Over-Watch plugin on the Synergis™ Cloud Link unit.
    1. Log on to the Synergis™ Cloud Link unit.
    2. Click Configuration > Mercury controller settings.
    3. Click the Over-Watch settings tab from the side menu.
    4. Select the LP4502 Over-Watch plugin option, and then enter the Username, Password, and Port that you configured when creating the Over-Watch plugin user on the Mercury controller.
    5. Click Save.
    6. Restart Synergis™ Softwire.