Enabling reader supervision for HID VertX V100 - Synergis Cloud Link 2.0.4

Synergis™ Cloud Link Administrator Guide 2.0.4

Applies to
Synergis Cloud Link 2.0.4
Last updated
Content type
Guides > Administrator guides
Synergis Cloud Link

To receive Door offline events when the reader connected to a VertX V100 panel is either disconnected or powered off, you must configure the I'm Alive reader setting in Config Tool and program the reader with the appropriate configuration card.

What you should know

Reader supervision is only supported for readers connected to a VertX V100 panel that is controlled by a Synergis unit.


  1. From the Config Tool home page, open the Access control task.
  2. Click Roles and units, and then click the Synergis unit.
  3. Click Hardware, and then scroll to the V100 panel to which the reader is connected.
    If your Synergis unit is controlling multiple V100 panels, make sure you identify the correct reader by its Channel, its physical Address, and its door number (Door1 or Door2).
  4. Under the selected door, click ReaderImAliveSettings, and change its value to Some.
    The Time must be equal or greater than the I'm Alive time found on the reader configuration card, and the Message must correspond to the I'm Alive message (170 is the decimal equivalent of AA in hexadecimal).
  5. Click Apply.
  6. Configure the reader using the appropriate field programming card (also known as a configuration card).


When this reader is disconnected from the V100 panel or powered down, you now get the event Door offline: Device is offline on the door that it is associated to.