Upgrading interface module firmware through the Synergis™ Appliance Portal - Synergis Cloud Link 2.0.4

Synergis™ Cloud Link Administrator Guide 2.0.4

Synergis Cloud Link
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Guides > Administrator guides
Last updated

Synergis Cloud Link units work best when all connected interface modules are running the recommended firmware. Recommended firmware versions are certified by Genetec Inc.

Before you begin

What you should know

If your interface modules are loaded with firmware versions newer than the recommended ones, they will be downgraded with the exception of Assa Abloy IP locks.


  1. Upload the firmware onto the Synergis Cloud Link unit:
    1. From the GTAP Product Download page, select Synergis Cloud Link in the Download Finder list, and then search for your interface module firmware.
    2. Save the .sfw file on your local drive.
    3. Log on to the Synergis Cloud Link unit.
    4. Click Maintenance > Firmware upgrade.
      Firmware upgrade page in the Synergis™ Appliance Portal.
    5. Click Select upgrade file.
    6. In the file browser that opens, select the .sfw firmware file, and click Open.
    7. Click Upgrade now.
    The firmware is uploaded onto the Synergis Cloud Link unit.
  2. Push the firmware to the interface modules:
    1. Click Maintenance > Interface upgrade.
      Interface upgrade page in the Synergis™ Appliance Portal.
    2. Click Apply recommended firmware.


The following confirmation message is displayed: Upgrade completed successfully.