Configuring the network properties of the Synergis Cloud Link unit - Synergis Cloud Link 2.1.1

Synergis™ Cloud Link Administrator Guide 2.1.1

Applies to
Synergis Cloud Link 2.1.1
Last updated
2023-04-12
Content type
Guides > Administrator guides
Language
English
Product
Synergis Cloud Link
Version
2.1

To make sure the Synergis™ Cloud Link unit can be reached on your Security Center system’s network, you must configure the unit's network properties.

What you should know

The Synergis Cloud Link unit comes with a factory-assigned hostname. If your network does not support DHCP, you must assign the unit a new IP address.

Procedure

  1. Log on to the Synergis Cloud Link unit.
  2. Click Configuration > Network.
  3. (Optional) In the Hostname section, change the Hostname if required.
    Network page focusing on Hostname and Access Manager settings in the Synergis™ Appliance Portal.
    Best Practice: Hostnames must be unique on a network, and the default hostname is guaranteed to be unique. We therefore recommend that you keep the default hostname, which is found on the appliance's label.
  4. In the Access Manager settings section, change the Discovery port if necessary.
  5. In the Network settings section, select the LAN1 or LAN2 as the network interface used to connect the Synergis Cloud Link unit to its Access Manager, and then configure the Synergis Cloud Link unit’s IP address and network properties.
    IMPORTANT: To avoid network issues, strict rules must be followed when configuring the unit's network properties:
    • If the unit is not on the same network segment as the Access Manager, then the unit's IP address must be set to Static IP or DHCP with Static IP allocation.
    • LAN1 and LAN2 should not be on the same subnet. If they are, only one of them should be configured with a default gateway.
    Network page focusing on Network settings and Network time in the Synergis™ Appliance Portal.
  6. In the Network time section, configure the Network Time Protocol (NTP) server if one is available.
    1. Click Use network time and enter the NTP server name.
    Best Practice: An NTP server offers greater time accuracy than the built-in protocol that synchronizes the Synergis Cloud Link units with their Access Manager. Therefore, use the network time whenever an NTP server is available on your network. All Security Center servers and workstations must be synchronized to the same NTP server as your Synergis Cloud Link appliances.
  7. Click Save.

Results

The Synergis Cloud Link unit restarts, and you are automatically redirected to the unit's new IP address.

If you have enabled network time, the unit synchronizes with the NTP server 45 seconds after the setting is enabled, and then every 15 minutes.