Configuring the Synergis™ IX controller network settings - Synergis™ IX 5.11

Synergis™ IX Deployment Guide 5.11

Applies to
Synergis™ IX 5.11
Last updated
Content type
Guides > Deployment guides
Synergis™ IX

Before you can use Synergis™ IX controllers in your system, you must configure their network settings.

Before you begin

Your network administrator must assign a static IP address to each Synergis™ IX controller used in your system.

What you should know

The controller configuration is done through the Synergis™ IX Portal. Only the essential settings are described here. For more information on using the Synergis™ IX Portal, see the Genetec Synergis™ IX Programming Reference. You can access it by clicking in the Synergis™ IX Portal.


  1. Log on to the controller.
  2. In the portal menu, click System > Settings.
  3. On the System Settings page, enter the following information, and click Save.
    Name used to easily identify the controller to the users. Ideally, the name should describe the premises or the building where the panel is installed.
    Use DHCP
    When enabled, the controller uses DHCP to dynamically allocate an IP address instead of using a static IP address. To use this there must be a DHCP server on the network you are attempting to connect to. Ensure that the DHCP server has a static allocation for each unit.
    NOTE: When a controller is first connected or has been factory defaulted, it will wait for the DHCP server to assign it an IP address, but if DHCP is not available, the IP and network configuration can be programmed manually. You must first temporarily default the controller's IP address to so that you can log in and configure the settings.

    For more information, see "Temporarily Defaulting the IP Address" in the Synergis™ IX Web Enabled DIN Rail Controller Installation Manual (SY-SIX-CTRL-DIN).

    IP Address
    The controller must be programmed with a valid TCP/IP address to allow communication. If DHCP is disabled, enter a static IP address.
    IMPORTANT: Synergis™ IX can only be enrolled to the Synergis™ Cloud Link using a static IP.
  4. Power cycle the controller.