To be eligible for technical support, you must deploy your Synergis™ IX equipment with compatible versions of Security Center, Synergis™ Softwire, and Synergis™ IX controller firmware.
|Security Center||Synergis™ Softwire||Synergis™ IX controller firmware|
|5.8, 5.9, 5.10, 5.111||11.2 and 11.3||
Product compatibility indicates that the product supports and can run with specific versions of other products. A product is compatible when it meets one of the following certification levels:
- The device has been tested and validated by Genetec Inc.
- Supported by design
- The device shares the same design characteristics as a certified device but has not been validated or tested by Genetec Inc.
1 Synergis™ IX intrusion extension 3.0 is installed by default with Security Center 5.8, and Synergis™ IX intrusion extension 3.1 is installed by default with Security Center 5.9, 5.10, and 5.11.