Upgrading Synergis™ IX firmware for Synergis™ Softwire 11.2.0 compatibility - Synergis™ IX 5.11

Synergis™ IX Deployment Guide 5.11

Applies to
Synergis™ IX 5.11
Last updated
2022-09-15
Content type
Guides > Deployment guides
Language
English (United States)
Product
Synergis™ IX
Version
5.11

Starting in Synergis™ Softwire 11.2.0, Synergis™ IX firmware older than 4.00 649 L1C3 is not supported. Synergis™ IX units running these older versions cannot connect to Synergis™ Softwire. There are different upgrade paths to follow, depending on the versions you are upgrading from.

What you should know

For more information about how to upgrade Synergis™ Softwire and Synergis™ IX controller firmware from the Synergis™ Appliance Portal, see Upgrading interface module firmware through the Synergis™ Appliance Portal.

Procedure

To upgrade a Synergis™ IX unit running firmware 455 and earlier with Synergis™ Softwire 11.1 or earlier:

  1. Download Synergis™ IX firmware 864 or later from the GTAP Product Download page.
  2. From the Synergis™ Appliance Portal, upgrade the firmware on the Synergis™ IX unit.
  3. Upgrade the Synergis™ Cloud Link unit to the latest version of Synergis™ Softwire.

To upgrade a Synergis™ IX unit running firmware 455 and earlier with Synergis™ Softwire 11.2 or later:

  1. Download Synergis™ IX firmware 864 or later from the GTAP Product Download page.
  2. Using a file extraction tool, such as 7-Zip, extract the files from the Synergis™ IX .sfw file that you just downloaded.
    The Synergis™ IX controller .fmw file is extracted.
  3. From the Synergis™ IX Portal, upgrade the firmware on the Synergis™ IX unit.