Supported Synergis™ appliance features for Synergis™ IX integration with Synergis™ Softwire 10.11 - Synergis™ IX 5.9

Synergis™ IX Deployment Guide 5.9

Applies to
Synergis™ IX 5.9
Last updated
Content type
Guides > Deployment guides
Synergis™ IX

Not all Synergis™ appliance features are supported with the integration of Synergis™ IX controllers.

The Synergis™ IX controller integration supports the following and features. For a description of these features, see Interface tour of the Synergis™ Appliance Portal.
Synergis™ Appliance Portal and firmware features Supported
Hardware configuration (pre-staging capability)  
Manual enrollment (Add hardware dialog box) Yes
Automatic enrollment (Scan button) No
Property configuration Yes
Configuration cloning (Clone button) No
I/O diagnostics (live monitoring of inputs, relays, and readers) Yes
Interface module firmware display No
Interface module firmware upgrade (apply recommended firmware) Yes
Double-badge activation No
Access control behavior (Synergis™ unit-wide settings)  
Lock relay (After door opens or When door closes) No1
Interlock setting (Single door unlock or Single door open) Yes2
Do not generate Door open too long events when door is unrestricted Yes
Reader setting (Card or PIN or Card only) Yes
Maximum PIN length in digits 4 - 8
Degraded mode settings Not applicable

1 The Lock relay settings are overwritten by the individual door settings configured in Security Center.

2 The override and lockdown inputs are not supported.