You can download the backup files of the Synergis IX units under your Synergis Cloud
Link™ unit as a compressed file to provide to Genetec™ Technical Support for troubleshooting
purposes.
What you should know
- Your Synergis Cloud Link unit must be running Synergis Cloud Link 3.1.0 or later. The
legacy Synergis Cloud Link unit does not support this feature.
- Downloaded backup files cannot be used to restore a Synergis IX unit's configuration;
they are used by Technical Support for troubleshooting purposes only.
Procedure
-
Log on to the Synergis Cloud Link unit.
-
Click .
-
Do one of the following:
- Select one or more backup files, and then click Download
selected.
- Click Download all.
The Synergis IX backup files dialog box opens.
-
Enter a strong password and confirm the password, and then proceed with the
download.
NOTE: This button remains disabled if the password is not strong enough or if the
confirmation password does not match.
Results
The backup files are compressed into an encrypted .sfd file. This file can only be
decrypted by Technical Support.