Limitations with Synergis IX intrusion extension - Australia and New Zealand only

Synergis™ IX Deployment Guide

Product
Synergis IX
Content type
Guides > Deployment guides
ft:locale
en-US
Last updated
2025-03-05

The Synergis™ IX intrusion extension has the following limitations.

Synergis IX intrusion detection requires a combination of the following software modules:
  • Security Center
  • Synergis™ Softwire (included in Synergis™ Cloud Link)
  • Synergis IX intrusion extension
  • Synergis IX controller firmware
  • Synergis IX reader expander firmware
IMPORTANT: Only issues related to Synergis IX intrusion extension are described here. For issues related to Security Center, Synergis Softwire, or specific Synergis IX device firmware, refer to their respective Release Notes
Issue Applies to Description
3268248 3.2 and later When making a change to the Synergis™ IX backup configuration, you might accidentally overwrite someone else's configuration change if they were made after you opened the Synergis™ IX backup task.
Workaround: Always close and open the Synergis™ IX backup task immediately before making a backup configuration change to ensure that you are applying the change to the latest configuration.
3292374 3.2 and later The Synergis™ IX backup task does not refresh the values of Last scheduled backup, Successful backups, and Failed backups while it is open.
Workaround: Refresh manually by closing and reopening the Synergis™ IX backup task.