Replacing Synergis IX controllers using the Synergis IX Portal - Australia and New Zealand only

If your Synergis™ IX controller fails, you can replace it with a new one. To speed up configuration of the new Synergis IX controller, you can restore the configuration of the old controller on the new controller, using a backup file.

1. Physically connect the devices to the new Synergis IX controller.
2. In the Synergis™ IX Portal, create a new Admin user.
3. Restore the controller configuration:
   1. In the Synergis IX Portal, click System > Backup.
   2. Click Restore Controller.
   3. From the pop-up window that opens, navigate to the Synergis IX backup file (.bak) and click Open.
4. Power cycle all modules, including keypads, and the Synergis IX controller.
5. (Optional) Reinstall previously installed custom HTTPS certificates.
6. In the Synergis™ Appliance Portal, configure the following:
   1. Click the Configuration tab.
   2. On the Hardware configuration page, click the Synergis IX unit to expand the Channels column, and then click next to the unit.
   3. In the dialog box that opens, configure the following:

      IP address

      If applicable, enter the IP address of the new Synergis IX unit.

      Username

      Enter the username of the new Synergis IX unit.

      Password

      Enter the password of the new Synergis IX unit.

      HTTPS public key

      Clear the field.

   4. Click Save.