Troubleshooting: Cannot discover NXT Module - Synergis™ Softwire 10.11

Synergis™ Softwire 10.11 Integration Guide for Keri EntraGuard Systems

Applies to
Synergis™ Softwire 10.11
Last updated
2021-11-26
Content type
Guides > Integration guides
Language
English (United States)
Product
Synergis™ Softwire
Version
10.11

Procedure

  • Is the NXT module powered on?
  • Is the network cable connected?
  • Is the NXT module already enrolled by a different Synergis™ unit?
  • Does the NXT module replies to PING requests?
  • Is the MAC address entered correctly?
  • Is the IP address assigned to the NXT module already in use?