Troubleshooting: Cannot discover NXT Module - Synergis Softwire 11.4

Synergis™ Softwire 11.4 Integration Guide for Keri EntraGuard Systems

Product
Synergis Softwire
Content type
Guides > Integration guides
Version
11.4
Language
English
Last updated
2024-07-17

If the Synergis™ unit cannot discover the NXT module, check the following:

Procedure

  • Is the NXT module powered on?
  • Is the network cable connected?
  • Is the NXT module already enrolled by a different Synergis unit?
  • Does the NXT module reply to PING requests?
  • Is the MAC address entered correctly?
  • Is the IP address assigned to the NXT module already in use?