Configuring Mercury triggers in the Synergis Softwire portal - In the Synergis™ Softwire portal on the Genetec Cloudlink™ appliance, configure a trigger to define when a procedure is run. - Synergis Softwire | Genetec Cloudlink | Security Center SaaS - Administrator guides

Synergis™ Softwire Configuration Guide for Genetec Cloudlink™ in Security Center SaaS

Product
Security Center SaaS
Synergis Softwire
Cloudlink
Content type
Guides > Administrator guides
ft:locale
en-US
Last updated
2026-06-26

In the Synergis™ Softwire portal on the Genetec Cloudlink™ appliance, configure a trigger to define when a procedure is run.

What you should know

The color of the trigger name indicates when there is an issue in the configuration:
Orange
The configuration was saved but something failed to resolve, stopping it from being synced to the Mercury controller. This can occur when related entities no longer exist or was not properly synced to the controller. The Mercury controller must be online to see this color.
Red
Required information for the configuration is missing or invalid.

Procedure

  1. Sign in to the Genetec Cloudlink appliance, and then go to the Synergis Softwire portal.
  2. Click Configuration > Mercury triggers and procedures.
  3. From the Select a controller list, select the controller for which you want to create a trigger.
  4. Click Add a trigger.
  5. In the Name field, enter a descriptive name for the trigger.
  6. Beside the Schedule field, click Pencil. In the dialog box that opens, select a schedule from the list, and then click OK.
  7. Beside the Event field, click Pencil. In the dialog box that opens, select an event from the list, and then click OK.
    For a list of the events and their descriptions, see Event types for Mercury triggers.
    Depending on the event you selected, one of the following fields is displayed:
    Input
    Only inputs that are not assigned to any entity in Security Center SaaS are listed except for zone inputs.
    Reader
    All readers that are under the selected Mercury controller are listed.
    Door
    Only doors controlled by the selected Mercury controller are listed. Select the door side.
    Area
    Only areas controlled by the selected Mercury controller are listed.
    Zone
    Only hardware zones controlled by the selected Mercury controller are listed.
  8. Beside the field that is displayed, click Pencil. In the dialog box that opens, select an entity from the list, and then click OK.
  9. Beside the Procedure field, click Pencil. In the dialog box that opens, select a procedure from the list, and then click OK.
  10. From the Procedure command list, select one of the following:
    Execute
    Execute the actions in the selected procedure.
    Abort delayed
    If the selected procedure is waiting on a Delay action, abort the procedure without completing its subsequent actions.
    Resume delayed
    If the selected procedure is waiting on a Delay action, skip the delay so that its subsequent actions can be executed.
  11. (Optional) Depending on the event you selected, the Trigger code (1-255) field is displayed. The trigger code acts as an additional condition for the trigger by specifying a cardholder or visitor in Genetec™ Configuration desktop.
    The Trigger code is configured in the cardholder or visitor's advanced properties. The same trigger code can be used for multiple cardholders and visitors. There is no hierarchy to trigger codes.
  12. Click Save.

Example

This trigger is configured to run the Temporary unlock procedure when a cardholder with trigger code 52 is denied access at the Main entrance door.
Trigger configured on the Mercury triggers and procedures page in the Synergis Softwire portal.