Preparing to enroll DDS IP controllers - Synergis™ Softwire 11.0

Synergis™ Softwire Integration Guide 11.0

Applies to
Synergis™ Softwire 11.0
Last updated
Content type
Guides > Integration guides
English (United States)
Product line
Synergis > Synergis™ Softwire

Before you can enroll a DDS IP controller on the Synergis™ unit, you must assign a static IP address to its TCP/IP extension board by connecting to it through a serial port.

Before you begin

Make sure you have the following:
  • USB-to-Mini-USB cable.
  • Four-port RS-485 module (ask your representative of Genetec Inc. if you do not have one).
  • Setup program for Tibbo Device Server Toolkit (either tdst-5-09-12-x64.exe or tdst-5-09-12- x86.exe). Ask your representative of Genetec Inc.
  • Latest version of Synergis™ Softwire and the Tibbo.sfw plugin. "Check and upgrade the firmware".

What you should know

The steps and instructions tagged with Hardening are optional, but will protect your system against cyberattacks.


  1. Attach the TCP/IP extension board to the TPL controller.
  2. Connect the L and H connectors (circled in red) on the TCP/IP extension board to the “-” and “+” connectors respectively of one of the Four-port RS-485 module channels (A, B, C, or D)..