Configuring doors equipped with an Aperio-enabled lock - Synergis™ Softwire 11.1

Synergis™ Softwire Integration Guide 11.1

Applies to
Synergis™ Softwire 11.1
Last updated
Content type
Guides > Integration guides
Synergis™ Softwire

To ensure that you do not receive duplicate Door locked and Door unlocked events in Security Desk, you must disable the Automatically grant REX option for all doors equipped with an Aperio-enabled lock.

Before you begin

What you should know

The Aperio-enabled lock uses a mechanical REX. It is not the Synergis™ unit that controls the unlocking of the door when REX is triggered. Enabling Automatically grant REX in the door configuration causes the Door locked and Door unlocked events to be received twice in Security Desk.


  1. From the Config Tool home page, open the Area view task.
  2. In the entity tree, select the door that uses the Aperio-enabled lock.
  3. Click the Properties tab.
  4. In the Request to exit (REX) section, set Automatically grant REX to OFF.
  5. Click the Hardware tab, and then select the Synergis™ unit that controls the lock.
    All peripherals corresponding to the same lock are named with the same prefix “Aperio X - Interface n”, where X is the channel name (A, B, C, or D), and n is the EAC address of the lock.
  6. In the Door side In section, assign the reader corresponding to the door.
  7. In the Door side Out section, assign the REX sensor corresponding to the door.
  8. In the Additional connections section, apply the following settings:
    • Assign the lock relay to Door lock.
    • Assign the door sensor input to Door sensor.
    • Assign the KeyCylinderInside or the KeyCylinderOutside to Manual station, if applicable.
  9. If the reader is intended to work in “Card and PIN” mode, ensure that you configure a timeout long enough for the cardholder to enter the PIN.
    The default access timeout of 5 seconds is not long enough for Aperio-enabled locks. After presenting their credential at the door, the cardholder has to wait until the LED turns green before entering the PIN. This process invariably takes longer than 5 seconds.
    1. Click Reader settings () beside the Reader list.
    2. In the Reader settings dialog box, set Use card and PIN to ON
    3. Set the PIN entry timeout to the desired duration.
      The recommended duration is 10 seconds.

    4. Click Save.
  10. Click Apply.