Enrolling Allegion Schlage IP locks in Synergis™ Softwire - Synergis™ Softwire 11.1

Synergis™ Softwire Integration Guide 11.1

Applies to
Synergis™ Softwire 11.1
Last updated
Content type
Guides > Integration guides
Synergis™ Softwire

Allegion Schlage LE, NDE, and Control locks (FE410 and BE467F) can be integrated into the ENGAGE platform without Mercury controllers.

What you should know

The ENGAGE IP integration supports up to 10 locks per Gateway, and up to 32 Gateways per Synergis™ unit, to a maximum of 200 locks per unit. You will need online access to complete this task.


  1. Create an ENGAGE partner account at portal.allegionengage.com.
    IMPORTANT: Do not create your ENGAGE account from the mobile app.
  2. Download the latest version of the Genetec™ Allegion Site Configurator from the GTAP Product Download page:
    1. From the Download Finder list, select Synergis™ Softwire.
    2. Download the Genetec™ Allegion Site Configurator in the Tools & Cumulative Security Rollup section.
  3. Use the Genetec™ Allegion Site Configurator to create the site where the access control hardware will be installed.
    This process automatically creates a site key. Note the site key and store it in a safe place.
  4. Download the Allegion ENGAGE mobile app from the App Store or Google Play.
  5. Open the ENGAGE mobile app log in to your ENGAGE partner account.
  6. Use the mobile app to add the Gateways and locks to the site and link them.
  7. Log on to the Synergis™ unit.
  8. Click Configuration > Hardware.
  9. At the top of the Hardware column, click Add ().
  10. In the Add hardware dialog box, click the Hardware type list, select Schlage IP, and then enter the IP address of the ENGAGE Gateway and the site key from step 3.
    The logon credentials of the Gateway are completed automatically, and the connected locks are listed in the Hardware tree.
    IMPORTANT: Ensure that the site key is entered properly. If not, then none of the credentials will be synchronized to the lock.
  11. (Optional) Repeat steps 9 and 10 for each remaining ENGAGE Gateway.
  12. Enroll the credentials in Security Center.