Supported Synergis™ appliance features for DDS controller integration with Synergis™ Softwire 11.1 - Synergis™ Softwire 11.1

Synergis™ Softwire Integration Guide 11.1

Applies to
Synergis™ Softwire 11.1
Last updated
Content type
Guides > Integration guides
Synergis™ Softwire

Not all Synergis™ appliance features are supported with the integration of DDS controllers.

The DDS controller integration supports the following Synergis™ Appliance Portal and Synergis™ Softwire features. For a description of these features, see Interface tour of the Synergis™ Appliance Portal.
Synergis™ Appliance Portal and firmware features Supported
Hardware configuration (pre-staging capability)1  
Manual enrollment (Add hardware dialog box) RS-485 only
Automatic enrollment (Scan button) RS-485 only
Property configuration RS-485 only
Configuration cloning (Clone button) RS-485 only
I/O diagnostics (live monitoring of inputs, relays, and readers) Yes
Interface module firmware display No
Interface module firmware upgrade (apply recommended firmware) Automatic
Double-badge activation Online
Access control behavior (Synergis™ unit-wide settings)2  
Lock relay (After door opens or When door closes) Yes
Interlock setting (Single door unlock or Single door open) Online
Do not generate Door open too long events when door is unrestricted Yes
Reader setting (Card or PIN or Card only) Online3
Maximum PIN length in digits4 55
Degraded mode settings Not applicable

1 IP controllers must be enrolled through a different set of web pages than Synergis™ Appliance Portal. See "Enrolling DDS IP controllers".

2 The door behavior settings are overwritten by the individual door settings configured in Security Center.

3 HID keypad mode 00 is not supported. Only keypad mode 14 is, producing Facility Code 0.

4 Limited to HID Wiegand Standard 26-bit card code (maximum value = 65534).

5 PINs less than 4 digitis are not accepted.