Configuring and enrolling STid readers attached to the Synergis™ unit in Synergis™ Softwire 11.2 - Synergis™ Softwire 11.2

Synergis™ Softwire Integration Guide 11.2

Applies to
Synergis™ Softwire 11.2
Last updated
Content type
Guides > Integration guides
Synergis™ Softwire

For the Synergis™ unit to communicate with the STid readers connected to it, you must configure and enroll the readers in the Synergis™ Appliance Portal.

Before you begin

Make sure your STid reader firmware is up to date and supported by Synergis™ Softwire.

What you should know

If you are installing STid readers on adjacent turnstiles, it is not recommended to connect more than two readers to the same RS-485 channel because it increases the controller’s response time and the chance of two or more cards being presented at the same time is high. For conventional doors, you can install up to four readers per bus.


  1. Log on to the Synergis™ unit.
  2. Click Configuration > Hardware.
  3. At the top of the Hardware column, click Add ().
  4. In the Add hardware dialog box, select STid as the Hardware type.
  5. Select the Channel (A, B, C, or D).
    NOTE: If your Synergis™ unit has an optional expansion module, then you have additional channels. For more information, see the SY-CLOUDLINK-312 Quick Start Guide.
  6. Under SSCP protocol version, select either V1 or V2, depending on which protocol the reader supports.
  7. Set the Bits per second and Physical address (from 1 to 127).
    The Bits per second rate is a channel property, and follows the bit rate of the last interface module added to the channel. The default bit rate is 38,400 bps. Higher bit rates will improve card read time at the cost of maximum wiring distance.
  8. Click Add.
    The port, bit rate and physical address for the reader are configured in Synergis™ Softwire.
  9. (Optional) If you are using protocol version V1, select a communications mode:
    1. Select the reader at the address you configured and click Edit ().
    2. From the Communication mode list, select a mode:
      • Plain (default mode)
      • Encrypted (private communications)
      • Signed (authenticated communications)
      • Encrypted and signed (both private and authenticated communications)
      NOTE: If you are using V2, then only the Encrypted and signed option is available.

      The Tamper erases keys option is active by default, and erases all on-board keys if the unit is tampered with.

    3. Click Save.
  10. From the hardware tree, select the interface you configured and click Edit ().
  11. In the dialog box that opens, select the Programming mode check box and click Save.
    The system programs the reader with your physical address and bit rate configuration.
  12. Select the interface and click Edit ().
  13. Clear the Programming mode check box and click Save.
  14. Repeat the procedure to add the remaining readers one at a time, and one reader per port.
    NOTE: If you are adding multiple readers to one port, use a free port to configure them one by one before connecting them to their target port.

After you finish

Test your interface module connection and configuration from the I/O diagnostics page.
Best Practice: (Hardening) Changing the default encryption keys provided by the manufacturer enhances security.