Enrolling Axis controllers on the Synergis™ unit - Synergis™ Softwire 11.2

Synergis™ Softwire Integration Guide 11.2

Applies to
Synergis™ Softwire 11.2
Last updated
Content type
Guides > Integration guides
Synergis™ Softwire

For the Synergis™ unit to communicate with Axis controllers, you must enroll the controllers using either the Synergis™ Appliance Portal or Config Tool.

Before you begin

IMPORTANT: Framework 4.7.2 is required if you want to use Axis with Synergis™ Softwire 11.0.0. Failure to update the runtime environment results in Axis controllers not coming online after upgrading to Synergis™ Softwire 11.0.0.

You can verify the Framework version you currently have installed in the Synergis™ Appliance Portal. Click Maintenance > System status > Unit, and look in the Runtime environment row.

Before installing Framework 4.7.2, you must install Management framework 5.1 and Service stack 20190923. For more information, see Upgrading Synergis™ appliances with production image 3.x.

  • Have the serial numbers or IP addresses of your Axis controllers at hand. To find that information, see your Axis documentation.
  • Connect your Axis controllers to the Synergis™ unit.

What you should know

When the Synergis™ unit enrolls a controller, it sets a default configuration for all Axis input contacts and output relays. Axis and Synergis™ use different terminology to describe their settings.
NOTE: Only the enrollment through the Synergis™ Appliance Portal is described here, but you can also enroll an Axis controller from Config Tool > Access control > Roles and units.


  1. Log on to the Synergis™ unit.
  2. Click Configuration > Hardware.
  3. At the top of the Hardware column, click Add ().
  4. In the Add hardware dialog box, select Axis as the Hardware type.
  5. Select the IP channel where the Axis controller is connected.
  6. Enter the connection parameters required to connect to the Axis controller.
    IP address
    Use the IP address of the Axis controller.
    Interface module type
    Select the Axis unit type you are enrolling. The default is A1001.
    Username and password
    The default username and password are root and pass, respectively.
  7. Click Add.
  8. (Optional) Activate Autonomous mode.
  9. (Optional) Repeat steps 3 to 8 to add another Axis controller.
  10. Click Save.
    The hardware type, channel, and interface module you just added appear on the Hardware configuration page. It can take up to one minute for the Axis module to come online.
  11. If the current firmware version is not the latest, upgrade it.
    1. If you have not already downloaded the Axis firmware package, download it from GTAP.
    2. Click Maintenance > Softwire upgrade
    3. Click Select upgrade file.
  12. In the browser window, select the Axis firmware package (for example, Axis_A1001_1_65_1.sfw), and click Open.
  13. Click Upgrade now.
  14. When the Axis firmware package has uploaded, click Maintenance > Interface upgrade > Apply recommended firmware.
    This applies the recommended firmware versions to all enrolled interface modules that are online and accessible over the network.
  15. Test your interface module connection and configuration from the I/O diagnostics page.
    NOTE: Starting with Synergis™ Softwire 10.8, Axis A1001 and A1601 interfaces use the HTTPS protocol by default. To use the HTTPS protocol, the Axis A1001 and A1601 interfaces must use firmware 1.65.1 or later.