Enrolling IP locks connected to the Synergis™ unit - Synergis™ Softwire 11.2

Synergis™ Softwire Integration Guide 11.2

Applies to
Synergis™ Softwire 11.2
Last updated
Content type
Guides > Integration guides
Synergis™ Softwire
Integration guides

For the Synergis™ unit to communicate with the IP locks connected to it, you must pair them together in the Synergis™ Appliance Portal using the lock pairing mode, and then complete the lock configuration in Config Tool.

Before you begin

Configure the IP locks using the Lock Configuration Tool (LCT). If encryption is enabled, write down the Lock AES Key. You need to enter this key in Config Tool.

What you should know

When the lock pairing mode is active, all the IP locks that are connected to the Synergis™ unit using the specified communication ports are discovered. After the pairing mode ends, the Synergis™ unit reconnects to the Access Manager in Security Center, and adds the paired IP locks.
NOTE: The steps and instructions tagged with Hardening are optional, but will protect your system against cyberattacks.


  1. Log on to the Synergis™ unit.
  2. Click Configuration > Hardware.
  3. At the top of the Hardware column, click Add ().
  4. Select Assa Abloy IP.
  5. (Optional) In the Timeout field, select how long to activate the lock pairing mode for. New IP lock connections are only paired for the amount of time you specify.
    NOTE: Back up the Synergis™ unit's configuration file in case you need to replace the unit at some point, especially if you have many Wi-Fi locks, since they take longer to re-enroll.
  6. (Optional if you're using a port other than the default, 2571) In the ports dialog box, type the port numbers of the communication ports you configured on the IP locks, and click Add.
  7. (Optional) If you want the IP locks to be added as they are discovered, do the following:
    1. Select the Add locks upon discovery option.
      IMPORTANT: When this option is selected, the Synergis™ unit reconnects to the Access Manager after each group of IP locks is added. This option is only recommended if you must start configuring the IP locks before the pairing mode is complete.
    2. From the Delay before adding locks option, select how many seconds must pass before the previously discovered locks are added.
  8. Click Start.
    IMPORTANT: For WiFi locks, press the COM or Reset button inside the back panel of the lock to trigger a connection to the Synergis™ unit.
    The IP locks are detected and added to the table.

    If you have problems pairing the lock to the Synergis™ unit, test the connection between your IP lock and the unit.

  9. Do one of the following:
    • To stop the lock pairing mode and add the discovered locks, click Stop and save.
    • To cancel the lock pairing mode, click Cancel.
    NOTE: If the Add locks upon discovery option is selected, some locks might have already been added.
    • Wait until the lock pairing mode times out.
    The Synergis™ unit reconnects to the Access Manager, and the discovered locks are added.
  10. Click Configuration > Hardware
    The IP locks that were added appear in the hardware configuration page. Select a lock; the unit type, serial number, and lock firmware of the selected IP lock are displayed under Properties.
  11. If no information is displayed under Properties, refresh the page.
    For WiFi locks, it can take up to two minutes before the information is displayed under Properties. WiFi locks appear in red in the hardware tree because they are not in constant communication with the Synergis™ unit.
    1. For PoE locks: Under Properties, make sure that Radio wakeup is set to Always on so that Access granted events are never missed in Security Desk, and set Battery check setting to Off.
    2. For WiFi locks: Under Properties, make sure that Radio wakeup is set to Daily, and enter the time of day (Hour and Minute) when it should occur.
      Select Local time if you want the radio wakeup time to follow the time zone of the Synergis™ unit. If you do not select this option, the default is UTC.
    3. Change other lock settings as you see fit.
  12. If encryption is enabled through LCT, select and edit the Assa Abloy IP channel and enter the AESkey (32-character hexadecimal string) configured on your lock.
  13. Click Save.