To be eligible for technical support, you must deploy your Synergis™ IX equipment with compatible versions of Security Center, Synergis™ Softwire, and Synergis™ IX controller firmware.
The following table lists all supported combinations of these three software
products:
Security Center | Synergis™ Softwire | Synergis™ IX controller firmware |
---|---|---|
5.8, 5.9, 5.101 | 11.2 and 11.3 |
|
Product compatibility indicates that the product supports and can run with specific versions of other products. A product is compatible when it meets one of the following certification levels:
For each device, the corresponding firmware and certification
level is listed.
- Certified
- The device has been tested and validated by Genetec Inc.
- Supported by design
- The device shares the same design characteristics as a certified device but has not been validated or tested by Genetec Inc.
NOTE: Minor versions of a major release and are supported by design. For example, if 5.9.1.0
is listed, then subsequent 5.9.n.0 are supported by design. If a major release is not
listed, then it is not supported.
1 Synergis™ IX intrusion extension 3.0 is installed by default with Security Center 5.8, and Synergis™ IX intrusion extension 3.1 is installed by default with Security Center 5.9 and 5.10.