Supported BEST Wi-Q lock features in Synergis™ Softwire 11.3 - Synergis™ Softwire 11.3

Synergis™ Softwire Integration Guide 11.3
Applies to
Synergis™ Softwire 11.3
Last updated
2023-04-03
Content type
Guides > Integration guides
Language
English
Product
Synergis™ Softwire
Version
11.3

BEST Wi-Q lock integration requires a Mercury LP4502 controller. If the locks are disconnected from their controller, the locks cannot grant access or store offline events. However, the mechanical key, as well as the inside handle, can still be used to open the door.

Synergis™ Softwire 11.3 supports the following BEST Wi-Q lock features.
The following is the legend for some common values found in the Supported column:
Yes
Synergis™ Softwire supports the feature and the interface module offers it.
No
Synergis™ Softwire does not support the feature, but the interface module offers it.
Not applicable
The interface module does not offer the feature.
Features Supported
General characteristics  
Category of interface module Electronic lock
Communication protocol WiFi and IP
Encrypted communication Yes
Online operation (connected to the Synergis™ unit)  
Standalone mode Yes
Supervised mode No
Dependent mode No
Offline operation (no connection to the Synergis™ unit)  
Standalone mode Yes
Degraded mode No
Wireless operation  
Contact the Synergis™ unit on event On read
Polling interval Yes
Scheduled radio contact (Status report interval) 10 seconds to 24 hours
Battery checks Yes
Power fail lock settings (Fail Safe/Fail Secure) No
Scalability  
Maximum number of offline events
  • 8000 events per controller (lock or WAC)
  • 100,000 events per gateway
Maximum number of credentials (for autonomous decision making)
  • 21,000 per gateway with card only
  • 10,500 per gateway with card and PIN
  • 14,000 per controller (lock or WAC) with card only
  • 7000 per controller (lock or WAC) with card and PIN
Maximum credential length (in bits)
  • 128 bit without facility code
  • 64 bit with facility code
Maximum number of interface modules per Synergis™ unit RS-485 channel
  • 64 controllers (locks or WACs) per gateway1
  • 32 gateways per LP4502
Recommended maximum number of interface modules per Synergis™ unit Not applicable2

1 The maximum is 64 including the Mercury LP4502 controller's two onboard readers.

2 In the BEST Wi-Q lock integration, it is the Mercury controller that is viewed as the interface module, not the BEST Wi-Q lock. For the recommended number of Mercury EP or LP controllers per Synergis™ unit, see Supported Mercury controller features in Synergis™ Softwire 11.3.