Supported Synergis™ appliance features for BEST Wi-Q lock integration with Synergis™ Softwire 11.3 - Synergis™ Softwire 11.3

Synergis™ Softwire Integration Guide 11.3

Applies to
Synergis™ Softwire 11.3
Last updated
2023-04-03
Content type
Guides > Integration guides
Language
English
Product
Synergis™ Softwire
Version
11.3

Not all Synergis™ appliance features are supported with the integration of BEST Wi-Q locks.

The BEST Wi-Q lock integration supports the following Synergis™ Appliance Portal and Synergis™ Softwire features. For a description of these features, see Interface tour of the Synergis™ Appliance Portal.
Synergis™ Appliance Portal and firmware features Supported
Hardware configuration (pre-staging capability)  
Manual enrollment (Add hardware dialog box) No
Automatic enrollment (Scan button) No
Property configuration No
Configuration cloning (Clone button) No
I/O diagnostics (live monitoring of inputs, relays, and readers) Partial1
Interface module firmware display Gateway only
Interface module firmware upgrade No
Double-badge activation Yes2
Access control behavior (Synergis™ unit-wide settings)  
Interlock setting (Single door unlock or Single door open) No
Do not generate Door open too long events when door is unrestricted Yes
Reader setting (Card or PIN or Card only) Yes
Maximum PIN length in digits 63

1 Not supported for REX inputs or shunt outputs.

2 The BEST Wi-Q passage mode feature is enabled through double-badge activation. For more information, see About BEST Wi-Q passage mode.

3 When using a three-digit PIN in a four-digit PIN system, leading zero must be added. When a five-digit PIN is entered in a four-digit PIN system, it is considered an unknown credential instead of an invalid PIN.