To be eligible for technical support, you must deploy your Synergis™ IX equipment with compatible versions of Security Center, Synergis™ Softwire, and Synergis IX controller firmware.
The following table lists all supported combinations of these three software
products:
| Security Center | Synergis Softwire | Synergis IX controller firmware |
|---|---|---|
| 5.8 to 5.121, 2, 3 | 11.2, 11.3, 11.4 |
|
Product compatibility indicates that the product supports and can run with specific versions of other products. A product is compatible when it meets one of the following certification levels:
For each device, the corresponding firmware and certification level is listed.
- Certified
- Genetec Inc. has tested and validated the device.
- Supported by design
- The device shares the same design characteristics as a certified device but Genetec Inc. has not tested or validated the device.
NOTE: Minor versions of a major release are supported by design. For example, if 5.9.1.0 is
listed, then subsequent 5.9.n.0 are supported by design. If a major release is not
listed, then it is not supported.
1Synergis IX intrusion extension 3.0 is installed by default with Security Center 5.8.
2Synergis IX intrusion extension 3.1 is installed by default with Security Center 5.9 and 5.10.
3Synergis IX intrusion extension 3.2 is installed by default with Security Center 5.11 and 5.12.