Supported Mercury firmware versions in Synergis Softwire 11.4.3 - Synergis Softwire 11.4.3

Synergis™ Softwire Integration Guide 11.4.3
Product
Synergis™ Softwire
Content type
Guides > Integration guides
Version
11.4
Release
11.4.3
Language
English
Last updated
2024-04-10

To benefit from all the features of this integration, the firmware for the controllers must fall within a specific range.

Mercury controller firmware

Synergis™ Softwire 11.4.3 supports the following Mercury firmware versions:
Model Minimum Recommended
LP1501, LP1502, LP2500 1.30.7 1.31.0
LP4502 1.30.7 1.31.0
EP1501, EP1502, EP2500 1.19.41 1.29.1
EP4502 1.20.91 1.29.7
M5-IC 1.19.41 1.29.2
MS-ICS 1.22.91 1.29.1

1 To use OSDP (Secure Channel) readers, firmware 1.22.9 or later is required if the reader is connected directly to the EP board; firmware 1.29.0 or later is required for an LP board, and firmware 1.23.6 or later is required if the reader is connected to a downstream red SIOv3 MR50 or MR52 board.

For MR51e, Secure Channel support requires firmware 1.5.9 or later, and boot firmware version 1.1.4 or later. Boot firmware is not field-upgradable; units with earlier boot firmware must be replaced.

Upgrading Mercury controllers from the Synergis™ Appliance Portal does not upgrade the connected sub-panels.

CAUTION:
Firmware version 1.19.4 has a bug that requires the F2F readers to be connected differently as a workaround. The bug is fixed in version 1.20.7. If you upgrade your controllers to the new version, reconnect your F2F readers accordingly.

Mercury downstream panel firmware

Synergis Softwire 11.4.3 supports the following Mercury firmware versions:
Model Minimum Recommended
MR51e 1.4.2 1.8.4
MR52-S2 1.59.0 1.59.0
MR52-S31 3.22.4 3.22.6
MR62e 3.21.12 3.21.12

1 MR52-S3 and MR52-S3B are both supported. There is no distinction between the two in the integration with Synergis Softwire.