Not all Synergis™ appliance features are supported with the integration of BEST Wi-Q locks.
The BEST Wi-Q lock integration supports the following Synergis™ Appliance Portal and Synergis™ Softwire features. For a description of
these features, see Interface tour of the
Synergis Appliance Portal
.
| Synergis™ Appliance Portal and firmware features | Supported |
|---|---|
| Hardware configuration (pre-staging capability) | |
| Manual enrollment (Add hardware dialog box) | No |
| Automatic enrollment (Scan button) | No |
| Property configuration | No |
| Configuration cloning (Clone button) | No |
| I/O diagnostics (live monitoring of inputs, relays, and readers) | Partial1 |
| Interface module firmware display | Gateway only |
| Interface module firmware upgrade | No |
| Double-badge activation | Yes2 |
| Access control behavior (Synergis unit-wide settings) | |
| Interlock setting (Single door unlock or Single door open) | No |
| Do not generate Door open too long events when door is unrestricted | Yes |
| Reader setting (Card or PIN or Card only) | Yes |
| Maximum PIN length in digits | 63 |
1 Not supported for REX inputs or shunt outputs.
2 The BEST Wi-Q passage mode feature is enabled through double-badge activation. For more information, see About BEST Wi-Q passage mode.
3 When using a three-digit PIN in a four-digit PIN system, leading zero must be added. When a five-digit PIN is entered in a four-digit PIN system, it is considered an unknown credential instead of an invalid PIN.