Not all Security Center access control features are supported with the integration of BEST Wi-Q locks.
- Yes
- Feature is supported by this integration.
- Limited
- Part of the feature is not supported.
- No
- Feature is not supported by this integration.
- Online
- Feature is supported only when the interface module is connected to the Synergis unit.
- Not applicable
- Feature does not apply to this integration.
| Feature group | Security Center feature | Supported |
|---|---|---|
| Door behavior settings (overrides the Synergis unit-wide settings) | Maintenance mode (keep door unlocked and ignore all access events) | Yes1 |
| Standard grant time | Yes | |
| Extended grant time | Yes | |
| Entry time (Standard/Extended) | No | |
| Door relock - options | Limited2 | |
| When door is unlocked by schedule - options | Yes | |
| Door held - options | Yes3 | |
| Door forced open - options | Yes3, 9 | |
| Unlock schedules | Yes | |
| Request to exit (REX) options | ||
| Unlock on REX (On/Off) | Limited4 | |
| Time to ignore REX after granting access (in seconds) | No | |
| Ignore REX events while door is open (On/Off) | No | |
| Time to ignore REX after door closes (in seconds) | No | |
| Visitor escort and two-person rule | ||
| Maximum delay between card presentation (in seconds) | No | |
| Enforce two-person rule (On/Off) on Door side | No | |
| Manual actions on doors in Security Desk | Manually unlock doors | Yes1 |
| Reader shunting (activate/deactivate reader) | Yes1 | |
| Override unlock schedules | Yes1 | |
| Live event monitoring in Security Desk 8 | Module running state (Online, Offline) | Yes1 |
| AC fail | Yes | |
| Battery fail (Low battery) | Yes5 | |
| Door open/closed | Yes6 | |
| Door locked/unlocked | No | |
| Door forced open | Yes7 | |
| Door held open for too long | Yes7 | |
| Duress PIN | No | |
| Deadbolt (Secured, Released) | No | |
| Key override | Yes | |
| Area restrictions (for secured areas) | Minimum security clearance (part of threat level management) | No |
| Visitor escort rule (On/Off) | No | |
| Interlock | No | |
| Antipassback | ||
| Hard (log and deny access on Antipassback violation) | No | |
| Presence timeout (forget area presence after a certain delay) | No | |
| Strict (antipassback checked on both area entrance and exit) | No | |
| On schedule | No | |
| Max occupancy | No | |
| Global antipassback | No | |
| First-person-in rule | ||
| Enforce on door unlock schedule | No | |
| Enforce on access rules | No | |
| Elevator control | Elevators | Not applicable |
| Zone management | I/O zone | Not applicable |
| Hardware zone | Not applicable |
1 Dependent on the beacon time configured on the web page of the BEST Wi-Q gateway. The beacon time is the polling interval of the controller and the gateway, and is 60 seconds by default. Decreasing the beacon time decreases the battery life of the lock. For example, setting the beacon time to 10 seconds can result in a battery life shorter than a month.
2 Supported on close only.
3 No pre-alarm events or reader buzzer.
4 On only. Not supported on wireless access controllers. Only the shunt fires on REX. On access grant, both the strike and shunt fire. The shunt firing time is determined by the time configured in the Door held section of the door's Properties page in Config Tool.
5 Notification for low and critical battery levels. This only applies to locks, not to wireless access controllers.
6 Only during door alarms, such as Door forced open and Door held open.
7 Changing the Program door alarm LED procedures option on the Mercury controller settings page in the Synergis™ Appliance Portal does not affect the LED behavior of BEST Wi-Q locks.
8 The timestamps of events from BEST Wi-Q controllers can be inaccurate by up to one minute. During credential synchronization from the gateway to the controller, no events are received in Security Desk because events are stored on controllers as offline events until synchronization is complete. Synchronizing 10,000 credentials can take up to 15 minutes.
9 If the Trigger event option configured in the Door held section of the door's Properties page in Config Tool is turned off, the shunt fire time defaults to 65,534 seconds.