Not all Synergis™ appliance features are supported with the integration of Mercury controllers.
| Synergis Appliance Portal and firmware features | Supported |
|---|---|
| Hardware configuration (pre-staging capability) | |
| Manual enrollment (Add hardware dialog box) | No1 |
| Automatic enrollment (Scan button) | No |
| Property configuration | No |
| Configuration cloning (Clone button) | No |
| I/O diagnostics (live monitoring of inputs, relays, and readers) | No |
| Interface module firmware display | No |
| Interface module firmware upgrade | Manual |
| Double-badge activation | Online2 |
| Access control behavior (Synergis unit-wide settings) 3 | |
| Interlock setting (Single door unlock or Single door open) | Not applicable |
| Do not generate Door open too long events when door is unrestricted | Yes |
| Reader setting (Card or PIN or Card only) | Yes4, 8 |
| Maximum PIN length in digits 5 | 156, 7 |
1 Mercury controllers are enrolled using Config Tool. For information, see "Enrolling Mercury controllers on the Synergis unit" in the Synergis Appliance Configuration Guide or the Synergis Cloud Link Administrator Guide.
2 Two swipes within 5 seconds by the same card unlocks the door until the same action locks it again.
3 The door behavior settings are overwritten by the individual door settings configured in Security Center.
4 A cardholder must have a card and one PIN credential for a PIN to work. A cardholder cannot have more than one PIN credential. Also, when set to Card or PIN, if a cardholder only has a PIN credential, that credential will not be synchronized to the controller and will not work. As a workaround, create and assign the cardholder a dummy card credential.
5 Mercury does not support keypad readers outputting PIN in 26-bit Wiegand mode (HID mode-14).
6 By default, maximum PIN length is set to six digits. For PINs under 6 digits, you must enter a '#' after the PIN.
7 By default, PINs that start with zero are not supported. For more information, see About configuring PINs with leading zeros for Mercury integrations.
8 The PIN value is not included in Access granted and Access denied events.
9 Double-badge activation does not work if the Disable host decision handoff (offline mode) setting is enabled in the Synergis Appliance Portal.