Not all Synergis™ appliance features are supported with the integration of Mercury controllers.
| Synergis Appliance Portal and firmware features | Supported |
|---|---|
| Hardware configuration (pre-staging capability) | |
| Manual enrollment (Add hardware dialog box) | No1 |
| Automatic enrollment (Scan button) | No |
| Property configuration | No |
| Configuration cloning (Clone button) | No |
| I/O diagnostics (live monitoring of inputs, relays, and readers) | No |
| Interface module firmware display | No |
| Interface module firmware upgrade | Manual |
| Double-badge activation | Online2, 3 |
| Access control behavior (Synergis unit-wide settings) 4 | |
| Interlock setting (Single door unlock or Single door open) | Not applicable |
| Do not generate Door open too long events when door is unrestricted | Yes |
| Reader setting (Card or PIN or Card only) | Yes5, 6 |
| Maximum PIN length in digits 7 | 158, 9 |
1 Mercury controllers are enrolled using Config Tool. For information, see "Enrolling Mercury controllers on the Synergis unit" in the Synergis Appliance Configuration Guide or the Synergis Cloud Link Administrator Guide.
2 Double-badge activation doesn’t work if the Disable host decision handoff (offline mode) setting is enabled in the Synergis Appliance Portal.
3 Two swipes within 5 seconds by the same card unlock the door until the same action locks it again.
4 The door behavior settings are overwritten by the individual door settings configured in Security Center.
5 A cardholder must have a card and a PIN credential for a PIN to work. A cardholder cannot have more than one PIN credential. When set to Card or PIN, if a cardholder only has a PIN credential, that credential won't be synchronized to the controller and won't work. As a workaround, create and assign the cardholder a dummy card credential.
6 The PIN value isn’t included in Access granted and Access denied events.
7 Mercury does not support keypad readers outputting PIN in 26-bit Wiegand mode (HID mode-14).
8 By default, maximum PIN length is set to 6 digits. For PINs under 6 digits, you must enter a '#' after the PIN.
9 By default, PINs that start with zero aren’t supported. For more information, see About configuring PINs with leading zeros for Mercury integrations.