Supported upgrades from earlier versions of Synergis™ Softwire - Synergis™ Softwire 10.11 GA

Synergis™ Softwire Release Notes 10.11 GA

series
Synergis™ Softwire 10.11 GA
revised_modified
2020-06-17
category_custom
Release notes
prodname_custom
Synergis > Synergis™ Softwire
vrm_version
10.11

All security appliances running an earlier version of Synergis™ Softwire can be upgraded to Synergis™ Softwire 10.11 using Synergis™ Appliance Portal.

Upgrading from Synergis™ Softwire 10.7 through 10.10

Synergis™ appliances running Synergis™ Softwire 10.7 through 10.10 can be upgraded directly to Synergis™ Softwire 10.11 using Synergis™ Appliance Portal. For more information, see Checking and upgrading the appliance firmware.

Upgrading from Synergis™ Softwire versions below 10.7

To upgrade a Synergis™ unit running a Synergis™ Softwire version below 10.7 to version 10.11:
  1. Upgrade to version 10.7.
  2. Upgrade to version 10.11.

Upgrading from SMC 2.2 and earlier

Synergis™ appliances running the firmware SMC 2.2 or earlier cannot be upgraded directly to Synergis™ Softwire 10.11. Using Synergis™ Appliance Portal, do the following:
  1. Upgrade the appliance to Synergis™ Softwire 10.0.
  2. Upgrade to version 10.7.
  3. Upgrade to version 10.11.

Upgrading a Streamvault™ appliance

Streamvault™ appliances cannot be upgraded directly to Synergis™ Softwire 10.11. Use Security Center Installshield to upgrade an SV appliance:
  1. Stop the Genetec Softwire Controller service.
  2. Uninstall the previous version of Synergis™ Softwire.
  3. Install Synergis™ Softwire 10.11.