Known issues in Synergis™ Softwire 10.11 SR1 - Synergis™ Softwire 10.11 SR1

Synergis™ Softwire Release Notes 10.11 SR1

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Synergis™ Softwire 10.11 SR1
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Release notes
Synergis™ Softwire

Known issues are software issues that have been discovered in the current release or a previous release, and have not yet been resolved.

Synergis™ Softwire 10.11 SR1 includes the following known issues:
Interface module Issue First reported in Description
AA IP 956660 10.5 GA When opening a door that has an assigned door sensor, no Entry detected or Entry assumed events are generated.
AA IP 756219 10.4 GA Cx-type locks: When a passage mode-enabled door is unlocked, it does not relock when security clearance is applied through threat level.
AA IP 543039 10.2 GA Px-type locks: A door that is opened during unlock passage mode relocks immediately.
Workaround: Set the Door relock option to On close.
All 2055777 10.10 GA If the serial numbers of two OSDP readers differ only by their leftmost digits, both will have the same unique identifier (UID) in Security Center. In this case, using the UID as an identifier for key storage causes a conflict while attempting to pair the readers for Encrypted communication.
Workaround: Use fixed keys rather than random keys.
All 1572489 10.7 GA In Security Center 5.7 SR2, when a hardware zone arming input goes into a trouble state, it leaves the zone in a state where some other transition events might no longer work.
Workaround: Set the arming input to a normal state, then make it active again to rearm the zone after the input enters a trouble state.
All 778548 10.4 GA A Synergis™ unit cannot be enrolled using its hostname if the system is in DHCP mode and IPv6 is enabled.
All 772705 10.4 GA I/O zones are not shown in the correct state if the interfaces in use are created after the Peer-to-peer option has been enabled.
Axis 2341278 10.11 GA Door forced open and Door held open events are not generated for readerless doors.
Axis 2151077 10.10 GA When Synergis™ Softwire is upgraded from 10.7 to 10.9 SR1, OSDP readers fall offline until Synergis™ Softwire is restarted.
Axis 2121955 10.9 GA OSDP readers configured to 115,200 bps do not produce reads.
Workaround: Set the reader to a lower bit rate.
Axis 771427 10.4 GA When access is denied while the unit is offline, only a generic Access denied event is reported when the unit returns online. The reason for the denied access is lost.
Axis 691063 10.4 GA Axis A1001: If the Door forced option is disabled and the Axis controller is disconnected from the Synergis™ unit, the card reader still beeps when the door is forced open.
Axis 654656 10.4 GA The OSDP reader state is displayed as offline when the connection is lost between the reader and the Axis controller.
Mercury 2355360 10.11 GA When a Mercury controller reconnects to the Synergis™ unit, offline events that should be logged as Access denied: Denied by access rule are logged as Access Denied: Out of Schedule instead.
Mercury 2353514 10.11 GA If a reader is shunted and the Synergis™ unit restarts or is rebooted, the shunted readers are set back to an active state until the Synergis™ unit reconnects to the Access Manager.
Mercury 2222290 10.10 GA When the two-person rule is in effect, a door set to either TurnstileMercury1 or TurnstileMercury2 only unlocks after every second badge.
Mercury 2211589 10.10 GA The Maximum delay between card presentations setting from Config Tool is not applied. The value is fixed at 15 seconds for all Mercury controllers.
Mercury 1957490 10.8 SR1 Mercury EP with FICAM layout enabled: When Auxiliary Authentication Mode is enabled, cardholders with a long credential cannot have more than one credential.
Mercury 1957467 10.9 GA Mercury EP4502 with TI EntryPoint plugin and Veridt PIV reader: Presenting a valid card might trigger reader errors.
Mercury 1350397 10.6 GA Allegion Schlage AD-400 or LE: In apartment mode, an Access granted event while the door is locked unlocks the door and set Apartment: On, but the door does not stay unlocked.
RIO 2315828 10.11 GA If the bus name includes spaces and ends with repeating characters, the bus cannot be accessed.
Workaround: Do not include spaces in device names.
Synergis™ IX 2354370 10.11 GA On the Synergis™ IX unit's web page, changing the Module Type or Module Input values of Trouble Inputs might break functionality.
Synergis™ IX 2315882 10.11 GA If no DHCP server is available on your network when the Synergis™ IX unit is powered on, the unit might not use the expected default address.
Synergis™ IX 2243787 10.11 GA Synergis™ IX input configuration is not displayed or managed in Config Tool.
Workaround: Configure the input settings from the Synergis™ IX unit's web page.
Synergis™ IX 2122008 10.11 GA Intrusion detection area alarms must be acknowledged from the keypad of the Synergis™ IX unit, instead of from Security Desk.
Synergis™ IX 2158297 10.10 GA When a cardholder enters a duress PIN into a Synergis™ IX intrusion keypad, the triggered duress event lacks the cardholder information.
Synergis™ IX 2100411 10.10 GA When a door in an interlocked area denies REX or manual unlocks from Security Center due to another door being open, the reason is listed in the Synergis™ IX controller portal, but not in Security Center.
Synergis™ IX 2100379 10.10 GA Access denied: Interlock events are not listed in Security Center.
Synergis™ IX 1956962 10.10 GA Making configuration changes from the Synergis™ IX interface web portal causes the interface to momentarily drop offline in Security Center as the configuration reloads.
Synergis™ IX 1901465 10.10 GA Activating Trigger pre-alarm events and setting a Pre-alarm delay time in Security Center correctly synchronizes the pre-alarm timer to the panel, but the setting does not get enabled in the web portal, and the check box to enable the pre-alarm in the portal does not work.