All security appliances running an earlier version of Synergis™ Softwire can be upgraded to Synergis™ Softwire 10.11 using Synergis™ Appliance Portal.
Upgrading from Synergis™ Softwire 10.7 through 10.10
Synergis™ appliances running Synergis™ Softwire 10.7 through 10.10 can be upgraded directly to Synergis™ Softwire 10.11 using Synergis™ Appliance Portal. For more information, see Checking and upgrading the appliance firmware.
Upgrading from Synergis™ Softwire versions below 10.7
To upgrade a Synergis™ unit running a Synergis™ Softwire version below 10.7 to version 10.11:- Upgrade to version 10.7.
- Upgrade to version 10.11.
Upgrading from SMC 2.2 and earlier
Synergis™ appliances running the firmware SMC 2.2 or earlier cannot be upgraded directly to Synergis™ Softwire 10.11. Using Synergis™ Appliance Portal, do the following:- Upgrade the appliance to Synergis™ Softwire 10.0.
- Upgrade to version 10.7.
- Upgrade to version 10.11.
Upgrading a Streamvault™ appliance
Streamvault™ appliances cannot be upgraded directly to Synergis™ Softwire 10.11. Use Security Center Installshield to upgrade an SV appliance:- Stop the Genetec Softwire Controller service.
- Uninstall the previous version of Synergis™ Softwire.
- Install Synergis™ Softwire 10.11.