Known issues in Synergis™ Softwire 10.9 SR1 - Synergis™ Softwire 10.9 SR1

Synergis™ Softwire Release Notes 10.9 SR1

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Synergis™ Softwire 10.9 SR1
Last updated
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Release notes
English (United States)

Known issues are software issues that have been discovered in the current release or a previous release, and have not yet been resolved.

Synergis™ Softwire 10.9 SR1 includes the following known issues:

Interface module Issue Description
AA IP 956660 When opening a door that has an assigned door sensor, no Entry detected or Entry assumed events are generated.
AA IP 756219 When a door is unlocked using passage mode, it does not relock if a threat level is set with security clearance.
AA IP 543039 Px-type locks: The door relocks immediately after it is opened, during unlock Passage mode.
Workaround: Set the Door relock option to On close. The AA IP door with Door relock option set to On close relocks after access grant time elapses if the door is held open.
All 1572489 In Security Center 5.7 SR2, when a hardware zone arming input goes into a Trouble state, it leaves the zone in a state where some other transition events might no longer work.
Workaround: Set the arming input to a normal state, then make it active again to rearm the zone after the input enters a trouble state.
All 778548 A Synergis™ unit cannot be enrolled using its hostname if the system is in DHCP mode and IPv6 is enabled.
All 772705 I/O zones are not shown in the correct state if the interfaces in use are created after the Peer-to-peer option has been activated.
All 501173 Sometimes, there is a 5-second delay between a card swipe and the response from the Synergis™ unit.
Axis 780112 Door open too long events are duplicated if the event occurs while the unit is offline.
Axis 771427 When access is denied while the unit is offline, only a generic Access denied event is reported when the unit returns online. The reason for the denied access is lost.
Axis 770642 Doors set to Card and PIN do not generate any event after a PIN entry timeout if no PIN is entered.
Axis 727550 Axis A1001: Outputs are shown as Active in Config Tool when a door is opened and set to relock n seconds after opening, even though the outputs are in the Normal state.
Axis 724776 Axis A1001: Card reads are lost when the Axis unit transitions from online to offline, meaning the Axis unit is disconnected from the Synergis™ unit.
Axis 691063 Axis A1001: If the Door forced option is turned off and the Axis unit is disconnected from the Synergis™ unit, the card reader still beeps when the door is forced open.
Axis 691056 Config Tool: Axis OSDP readers are shown as Wiegand readers in the Peripherals tab.
Axis 654656 The OSDP reader state will not be displayed as offline when the connection is lost between the reader and the Axis controller.
Mercury 2047093 Mercury EP1502: OSDP readers set to Card and PIN do not beep when a card is presented.
Mercury 1958812 Mercury EP: If no access rule is assigned to the door, presenting a credential to a reader in Card and PIN mode will cause an Access denied: Card and PIN timeout event instead of an Access denied: No access rule assigned event.
Mercury 1957490 Mercury EP with FICAM layout enabled: When Auxiliary Authentication Mode is enabled, cardholders with a long credential cannot have more than one credential.
Mercury 1957467 Mercury EP4502 with TI EntryPoint plugin and Veridt PIV reader: Presenting a valid card might trigger reader errors.
Mercury 1756814 Mercury EP: Maximum PIN length defaults to 6 instead of matching the unit-wide setting.
Mercury 1537207 Mercury MS-ACS interface: The interface is not upgraded when upgrading downstream interfaces.
Mercury 1350397 Allegion Schlage AD-400 or LE: In apartment mode, an Access granted event while the door is closed and locked enables apartment mode, but the door does not remain unlocked.
Mercury 1005156 Mercury EP connected to SIOv3 downstream board: When an event-to-action is configured to trigger a pulse on an output, the output does not return to the Normal state after the configured pulse time has passed.
Mercury 786374 Non-strict antipassback rules are not applied correctly on captive areas. Cardholders cannot enter a captive area after they have left the parent area.
Mercury 783135 Credentials longer than 52 bits might be read incorrectly.
Nexus 1860235 Nexus readers in secure mode do not pair when connected directly to a Synergis™ unit.