Limitations in Synergis™ Softwire 10.9 SR1 - Synergis™ Softwire 10.9 SR1

Synergis™ Softwire Release Notes 10.9 SR1

Applies to
Synergis™ Softwire 10.9 SR1
Last updated
Content type
Release notes
English (United States)
Product line
Synergis > Synergis™ Softwire

Limitations are software or hardware issues that cannot be fixed. For certain limitations, workarounds are documented.

Synergis™ Softwire 10.9 SR1 includes the following limitations:

Interface module Issue Description
AA IP 600479 Assa Abloy IP locks: The door property When door is unlocked by schedule: Ignore 'Door open too long' events is not applied in some cases.
AA IP 540427 Assa Abloy IP locks: Sometimes when badging a newly-added (valid) credential for the first time, a legacy WiFi P2 Cylindrical lock will not grant access.
AA IP 336228 Assa Abloy IP locks: The maximum entry time allowed for a Card and PIN mode is 256 seconds. This amount is lower than the maximum of 999 allowed in the entry field.
AA IP 260606 Assa Abloy IP locks: When set to relock on close, the door relocks after the grant time expires if held open.
AA IP 118015 Assa Abloy IP locks: Door locks immediately upon opening, even if a lock relay delay is configured for the lock.
AA IP 111055 Assa Abloy IP locks: The Trigger output action type is not supported.
AA IP 110169 Assa Abloy IP WiFi locks: Door opened and Door closed events are not supported.
AA IP 109323 Assa Abloy IP locks: During door unlock schedules, no event is triggered in Security Desk when you present a valid PROX or MAGSTRIPE card.
AA IP 109009 Assa Abloy IP locks: If an actual key is used to open the lock, the Door forced open event is reported instead of the Key override event.
AA IP 108940 Assa Abloy IP locks: For locks with internal door sensors, the Door open too long event is sometimes reported twice.
AA IP 108731 Assa Abloy IP locks: Door unlocks for a few seconds when a new unlock schedule is added to the door while it is locked by an override to an unlock schedule.
AA IP 108330 Assa Abloy IP locks: When you override unlock schedules, the time stamp of the scheduled lock event is different from the time the door is locked.
All 790023 When a door is in Maintenance mode, setting a threat level with security clearance has no effect, so the door remains unlocked.
All 501667 A hardware configuration modification from Config Tool causes all settings to be pushed to the Synergis™ appliance. When units that are unchanged and connected to the Synergis™ appliance go offline to retrieve this modification, unwanted events occur.
All 350658 Threat level with security clearance: If a door has a configuration modification when a threat level is active, the unlock schedule is not reapplied on that door when the threat level is deactivated.
All 226680 Interlock: On an area with interlock enabled, if a door is configured to automatically grant REX, the system cannot prevent that door from unlocking on REX if another door is still open.
All 224112 When the two-person rule is in effect, the reader LED remains lit in red instead of flashing red and green, until the second person presents their credential.
All 200575 When the first-person-in rule is enforced on schedules with multiple time intervals, the Supervisor in event is not generated if the supervisor arrives before the end of the current time interval, even if it is within the On-site time offset value.
Workaround: This limitation does not prevent the restriction from being cleared. To be sure that the 'Supervisor in' event is generated every time it is needed, make sure that the gaps between time intervals are larger than the 'On-site time offset' value, or use only schedules with a single time interval.
All 193873 In areas where visitors need escorts, the visitors are immediately denied access when they try to use their invalid credentials, such as unknown card or wrong PIN, instead of waiting for the escorts to present their valid credentials. Furthermore, if the escorts present their credentials immediately after the visitors have presented theirs, the system grants the escorts access as sole users, not escorts to visitors.
All 184882 Synergis™ Appliance Portal: After restarting the system, the output relays that are not configured on doors are shown in an unknown state in the I/O Diagnostics page.
Workaround: Click each output relay to either set or clear them.
All 167814 Synergis™ Appliance Portal: When Synergis™ Softwire is used for elevator control and the option Free access is when the output relay is for the elevator entity is set to NORMAL in Security Center, the output states are shown as the opposite of the actual relay states in the I/O diagnostics page.
All 88581 The Synergis™ Appliance Portal - Synergis™ key store page does not handle input errors.
Workaround: If the error message Page not found appears, click the Back button in the browser and enter the correct value.
All 87967 After a hardware restart due to battery failure, the Synergis™ unit clock is reset. When the unit reconnects to the Access Manager, events that are triggered have incorrect timestamps. Access Manager synchronizes the current date and time with the Synergis™ unit, and the unit reconnects a second time.
All 83911 Custom input values from any interface module are used only when the input is configured as 4-state supervised in Config Tool.
Aperio 258795 Aperio: If the lock is tampered, it becomes offline after approximately 2 minutes and remains offline until the tampering condition is cleared.
Aperio 153716 Aperio: Standard door, REX, and deadbolt events such as Door opened, Door closed , Request to exit, and Deadbolt unlocked are not reported in Security Desk when the Aperio door is unlocked.
Axis 1770320 Axis A1001: On a door set to relock after opening, the event is only triggered when the door closes even though the lock behaves as configured.
Axis 780112 Axis A1001: Door open too long events are duplicated if they are triggered while the unit is offline.
Axis 724776 Axis A1001: When the controller is disconnected from the Synergis™ unit, card reads made during the transition to Autonomous mode are lost.
Axis 723441 Axis A1001: A door that is already open can only be unlocked by manually unlocking it from within Security Center.
Axis 581800 Axis A1001: Adding a new controller to the Synergis™ Appliance Portal, or modifying the peripherals settings of the A1001 controller on the Synergis™ unit's Hardware page, causes all units to disconnect from the Synergis™ appliance.
Axis 216548 Axis: A reboot of the Streamvault appliance is required when adding an Axis controller on a port other than the default one.
Axis 154997 Axis: A credential that uses an unknown bit-count can be interpreted as an existing credential that uses a longer bit-count.
Axis 148367 When a reader is running in mode 14, the controller rejects PINs lower than 128.
DDS 254359 DDS: When the module is disconnected from the Synergis™ unit, the reader LED does not stay green on Access granted for the whole duration of the grant time.
DDS 213188 DDS: When more credentials are pushed to the DDS module than its memory chip can handle (maximum is 20,000), no error is received.
DDS 87354 DDS interface reaction time might be increased for a period while Synergis™ Softwire is upgrading the DDS interface firmware.
DDS 69241 When a DDS controller is disconnected from the Synergis™ unit, connected readers that are in Card and PIN mode grant access without the PIN.
HID 118358 For locks controlled by HID VertX modules, door unlock schedules are temporarily ignored upon the unit restarting.
Honeywell & Mercury 2098922 Elevators: For an elevator floor that is in free access when a Cardholder badges on the cabin reader, the Mercury controller will report an Access Granted event regardless of access rules assigned to floors. The floor outputs will behave correctly according to access rules and schedules.
Honeywell & Mercury 380352 When an input or an output is used by both a door and a zone, including outputs linked through event-to-actions, the zone does not work.
Honeywell & Mercury 372676 The AND operator on zones is not supported by the panel.
Honeywell & Mercury 358779 If the option to automatically grant REX is disabled, the door does not unlock but the Door unlocked message is still generated.
Honeywell & Mercury 285124 If a reader is shunted while the door is forced opened, the Door forced Open event is cleared.
Honeywell & Mercury 252908 When the controller is disconnected from the Synergis™ unit, access decisions become slow for the first 15 to 20 seconds.
Honeywell & Mercury 252310 The PIN entry timeout setting is fixed at 10 seconds, regardless of the value you set in Config Tool.
Honeywell & Mercury 246610 When the EP controller is not connected to the Synergis™ unit, the Access granted events follow the timestamps of the Door locked events instead of the Door unlocked events.
Honeywell & Mercury 217785 Assigned REX inputs do not show their state change in the Synergis™ Appliance Portal - I/O diagnostics page or the Config Tool - Peripherals tab.
Workaround: Monitor these inputs through the doors that they are assigned to in Security Desk.
Mercury 1892852 Mercury EP4502: The Mercury controller resets after Synergis™ Softwire 10.5 is upgraded to a later version, which might cause delays between a card read and Door unlocked event, while the data is being synchronized to the controller.
Mercury 1678748 When running TI EntryPoint on an EP4502, disconnecting the controller from the Synergis™ unit and leaving it offline for several days does not cause PIV cards to expire.
Mercury 1350376 After an EP2500 power cycles, Allegion Schlage AD-400 and LE locks with extended door modes report mode:on, though the mode is off until the next transition.
Mercury 385565 Mercury: M5-2RP and M5-2SRP readers do not work in supervised F2F mode.
Workaround: Short DISP and WD1 connections on the reader port.
Mercury 358327 Mercury-M5: Supervised reader inputs (door contact and REX) are working as non-supervised inputs for the F2F 940 Casi-Rusco readers.
Mercury 258707 When set to Card or PIN, if a cardholder only has a PIN credential, that credential will not be synched to the EP controller and will not work.
Workaround: Create and assign the cardholder a dummy card credential.
Mercury 217770 Neither entry sensors nor multiple door lock outputs are supported by Mercury EP controllers.
SALLIS 165400 SALTO SALLIS: To unlock with a key, the key must be turned half-way, but the key sensor is not triggered. To trigger the key sensor, the key must be turned 180 degrees, but the door does not unlock.
SALLIS 163681 Synergis™ Appliance Portal-SALTO SALLIS: New locks added with encryption enabled appear offline (in red) until encryption is properly configured on the SALTO channel.
SALLIS 147765 SALTO SALLIS: None of the timeouts (Standard grant time, Access time, Extended grant time, lock relay, and so on) configured in Security Center and Synergis™ Softwire apply to the SALLIS lock.
SALLIS 147232 SALTO SALLIS: The Request to exit events are not always shown in the Security Desk Monitoring task, because the lock only reports them once every 40 seconds.