Limitations are software or hardware issues that cannot be fixed. For certain limitations, workarounds are documented.
Synergis™ Softwire 10.9 SR1 includes the following limitations:
|AA IP||600479||Assa Abloy IP locks: The door property When door is unlocked by schedule: Ignore 'Door open too long' events is not applied in some cases.|
|AA IP||540427||Assa Abloy IP locks: Sometimes when badging a newly-added (valid) credential for the first time, a legacy WiFi P2 Cylindrical lock will not grant access.|
|AA IP||336228||Assa Abloy IP locks: The maximum entry time allowed for a Card and PIN mode is 256 seconds. This amount is lower than the maximum of 999 allowed in the entry field.|
|AA IP||260606||Assa Abloy IP locks: When set to relock on close, the door relocks after the grant time expires if held open.|
|AA IP||118015||Assa Abloy IP locks: Door locks immediately upon opening, even if a lock relay delay is configured for the lock.|
|AA IP||111055||Assa Abloy IP locks: The Trigger output action type is not supported.|
|AA IP||110169||Assa Abloy IP WiFi locks: Door opened and Door closed events are not supported.|
|AA IP||109323||Assa Abloy IP locks: During door unlock schedules, no event is triggered in Security Desk when you present a valid PROX or MAGSTRIPE card.|
|AA IP||109009||Assa Abloy IP locks: If an actual key is used to open the lock, the Door forced open event is reported instead of the Key override event.|
|AA IP||108940||Assa Abloy IP locks: For locks with internal door sensors, the Door open too long event is sometimes reported twice.|
|AA IP||108731||Assa Abloy IP locks: Door unlocks for a few seconds when a new unlock schedule is added to the door while it is locked by an override to an unlock schedule.|
|AA IP||108330||Assa Abloy IP locks: When you override unlock schedules, the time stamp of the scheduled lock event is different from the time the door is locked.|
|All||790023||When a door is in Maintenance mode, setting a threat level with security clearance has no effect, so the door remains unlocked.|
|All||501667||A hardware configuration modification from Config Tool causes all settings to be pushed to the Synergis™ appliance. When units that are unchanged and connected to the Synergis™ appliance go offline to retrieve this modification, unwanted events occur.|
|All||350658||Threat level with security clearance: If a door has a configuration modification when a threat level is active, the unlock schedule is not reapplied on that door when the threat level is deactivated.|
|All||226680||Interlock: On an area with interlock enabled, if a door is configured to automatically grant REX, the system cannot prevent that door from unlocking on REX if another door is still open.|
|All||224112||When the two-person rule is in effect, the reader LED remains lit in red instead of flashing red and green, until the second person presents their credential.|
|All||200575||When the first-person-in rule is enforced on schedules with multiple time
intervals, the Supervisor in event is not generated if the supervisor arrives
before the end of the current time interval, even if it is within the
On-site time offset value.
Workaround: This limitation does not prevent the restriction from being cleared. To be sure that the 'Supervisor in' event is generated every time it is needed, make sure that the gaps between time intervals are larger than the 'On-site time offset' value, or use only schedules with a single time interval.
|All||193873||In areas where visitors need escorts, the visitors are immediately denied access when they try to use their invalid credentials, such as unknown card or wrong PIN, instead of waiting for the escorts to present their valid credentials. Furthermore, if the escorts present their credentials immediately after the visitors have presented theirs, the system grants the escorts access as sole users, not escorts to visitors.|
Appliance Portal: After restarting the
system, the output relays that are not configured on doors are shown in an unknown
state in the I/O Diagnostics page.
Workaround: Click each output relay to either set or clear them.
|All||167814||Synergis™ Appliance Portal: When Synergis™ Softwire is used for elevator control and the option Free access is when the output relay is for the elevator entity is set to NORMAL in Security Center, the output states are shown as the opposite of the actual relay states in the I/O diagnostics page.|
Appliance Portal - Synergis™ key store page does not handle input
Workaround: If the error message Page not found appears, click the Back button in the browser and enter the correct value.
|All||87967||After a hardware restart due to battery failure, the Synergis™ unit clock is reset. When the unit reconnects to the Access Manager, events that are triggered have incorrect timestamps. Access Manager synchronizes the current date and time with the Synergis™ unit, and the unit reconnects a second time.|
|All||83911||Custom input values from any interface module are used only when the input is configured as 4-state supervised in Config Tool.|
|Aperio||258795||Aperio: If the lock is tampered, it becomes offline after approximately 2 minutes and remains offline until the tampering condition is cleared.|
|Aperio||153716||Aperio: Standard door, REX, and deadbolt events such as Door opened, Door closed , Request to exit, and Deadbolt unlocked are not reported in Security Desk when the Aperio door is unlocked.|
|Axis||1770320||Axis A1001: On a door set to relock after opening, the event is only triggered when the door closes even though the lock behaves as configured.|
|Axis||780112||Axis A1001: Door open too long events are duplicated if they are triggered while the unit is offline.|
|Axis||724776||Axis A1001: When the controller is disconnected from the Synergis™ unit, card reads made during the transition to Autonomous mode are lost.|
|Axis||723441||Axis A1001: A door that is already open can only be unlocked by manually unlocking it from within Security Center.|
|Axis||581800||Axis A1001: Adding a new controller to the Synergis™ Appliance Portal, or modifying the peripherals settings of the A1001 controller on the Synergis™ unit's Hardware page, causes all units to disconnect from the Synergis™ appliance.|
|Axis||216548||Axis: A reboot of the Streamvault appliance is required when adding an Axis controller on a port other than the default one.|
|Axis||154997||Axis: A credential that uses an unknown bit-count can be interpreted as an existing credential that uses a longer bit-count.|
|Axis||148367||When a reader is running in mode 14, the controller rejects PINs lower than 128.|
|DDS||254359||DDS: When the module is disconnected from the Synergis™ unit, the reader LED does not stay green on Access granted for the whole duration of the grant time.|
|DDS||213188||DDS: When more credentials are pushed to the DDS module than its memory chip can handle (maximum is 20,000), no error is received.|
|DDS||87354||DDS interface reaction time might be increased for a period while Synergis™ Softwire is upgrading the DDS interface firmware.|
|DDS||69241||When a DDS controller is disconnected from the Synergis™ unit, connected readers that are in Card and PIN mode grant access without the PIN.|
|HID||118358||For locks controlled by HID VertX modules, door unlock schedules are temporarily ignored upon the unit restarting.|
|Honeywell & Mercury||2098922||Elevators: For an elevator floor that is in free access when a Cardholder badges on the cabin reader, the Mercury controller will report an Access Granted event regardless of access rules assigned to floors. The floor outputs will behave correctly according to access rules and schedules.|
|Honeywell & Mercury||380352||When an input or an output is used by both a door and a zone, including outputs linked through event-to-actions, the zone does not work.|
|Honeywell & Mercury||372676||The AND operator on zones is not supported by the panel.|
|Honeywell & Mercury||358779||If the option to automatically grant REX is disabled, the door does not unlock but the Door unlocked message is still generated.|
|Honeywell & Mercury||285124||If a reader is shunted while the door is forced opened, the Door forced Open event is cleared.|
|Honeywell & Mercury||252908||When the controller is disconnected from the Synergis™ unit, access decisions become slow for the first 15 to 20 seconds.|
|Honeywell & Mercury||252310||The PIN entry timeout setting is fixed at 10 seconds, regardless of the value you set in Config Tool.|
|Honeywell & Mercury||246610||When the EP controller is not connected to the Synergis™ unit, the Access granted events follow the timestamps of the Door locked events instead of the Door unlocked events.|
|Honeywell & Mercury||217785||Assigned REX inputs do not show their state change in the Synergis™
Appliance Portal - I/O diagnostics page or the Config Tool -
Workaround: Monitor these inputs through the doors that they are assigned to in Security Desk.
|Mercury||1892852||Mercury EP4502: The Mercury controller resets after Synergis™ Softwire 10.5 is upgraded to a later version, which might cause delays between a card read and Door unlocked event, while the data is being synchronized to the controller.|
|Mercury||1678748||When running TI EntryPoint on an EP4502, disconnecting the controller from the Synergis™ unit and leaving it offline for several days does not cause PIV cards to expire.|
|Mercury||1350376||After an EP2500 power cycles, Allegion Schlage AD-400 and LE locks with extended door modes report mode:on, though the mode is off until the next transition.|
|Mercury||385565||Mercury: M5-2RP and M5-2SRP readers do not work in supervised F2F mode.
Workaround: Short DISP and WD1 connections on the reader port.
|Mercury||358327||Mercury-M5: Supervised reader inputs (door contact and REX) are working as non-supervised inputs for the F2F 940 Casi-Rusco readers.|
|Mercury||258707||When set to Card or PIN, if a cardholder only has a PIN credential, that
credential will not be synched to the EP controller and will not work.
Workaround: Create and assign the cardholder a dummy card credential.
|Mercury||217770||Neither entry sensors nor multiple door lock outputs are supported by Mercury EP controllers.|
|SALLIS||165400||SALTO SALLIS: To unlock with a key, the key must be turned half-way, but the key sensor is not triggered. To trigger the key sensor, the key must be turned 180 degrees, but the door does not unlock.|
|SALLIS||163681||Synergis™ Appliance Portal-SALTO SALLIS: New locks added with encryption enabled appear offline (in red) until encryption is properly configured on the SALTO channel.|
|SALLIS||147765||SALTO SALLIS: None of the timeouts (Standard grant time, Access time, Extended grant time, lock relay, and so on) configured in Security Center and Synergis™ Softwire apply to the SALLIS lock.|
|SALLIS||147232||SALTO SALLIS: The Request to exit events are not always shown in the Security Desk Monitoring task, because the lock only reports them once every 40 seconds.|