Synergis™ Softwire 11.0.1 includes the following known issues.
| Interface module | Issue | First reported in | Description |
|---|---|---|---|
| All | 1572489 | 10.7 GA | In Security
Center 5.7 SR2, when a
hardware zone arming input goes into a trouble state, it leaves the zone in a state
where some other transition events might no longer work. Workaround: Set
the arming input to a normal state, then make it active again to rearm the zone
after the input enters a trouble state.
|
| All | 772705 | 10.4 GA | I/O zones are not shown in the correct state if the interfaces in use are created after the Peer-to-peer option has been enabled. |
| Assa Abloy IP | 956660 | 10.5 GA | When opening a door that has an assigned door sensor, no Entry detected or Entry assumed events are generated. |
| Assa Abloy IP | 756219 | 10.4 GA | Cx-type locks: When a passage mode-enabled door is unlocked, it does not relock when security clearance is applied through threat level. |
| Assa Abloy IP | 543039 | 10.2 GA | Px-type locks: A door that is opened during unlock passage mode relocks
immediately. Workaround: Set the
Door relock option to On
close.
|
| Axis | 2426030 | 11.0.0 | The reader LED does not blink red and green while in Door Forced (DFO) or Door Held Open (DHO) alarm. |
| Axis | 2341278 | 10.11 GA | Door forced open and Door held open events are not generated for readerless doors. |
| Axis | 2151077 | 10.10 GA | When Synergis™ Softwire is upgraded from 10.7 to 10.9 SR1, OSDP readers fall offline until Synergis™ Softwire is restarted. |
| Axis | 2121955 | 10.9 GA | OSDP readers configured to 115,200 bps do not produce
reads. Workaround: Set the reader to a lower bit rate.
|
| Axis | 771427 | 10.4 GA | When access is denied while the unit is offline, only a generic Access denied event is reported when the unit returns online. The reason for the denied access is lost. |
| Axis | 691063 | 10.4 GA | Axis A1001: If the Door forced option is disabled and the Axis controller is disconnected from the Synergis™ unit, the card reader still beeps when the door is forced open. |
| Axis | 654656 | 10.4 GA | Axis A1001: OSDP readers are never displayed as offline in Security Center. |
| Mercury | 2428574 | 11.0.0 | Schlage locks with IPB (inside push button): When monitoring locks in Security Center, there is no indication of whether Privacy mode is on or off. |
| Mercury | 2355360 | 10.11 GA | When a Mercury controller reconnects to the Synergis™ unit, offline events that should be logged as Access denied: Denied by access rule are logged as Access Denied: Out of Schedule instead. |
| Mercury | 2222290 | 10.10 GA | When the two-person rule is in effect, a door set to either TurnstileMercury1 or TurnstileMercury2 only unlocks after every second badge. |
| Mercury | 2211589 | 10.10 GA | The Maximum delay between card presentations setting from Config Tool is not applied. The value is fixed at 15 seconds for all Mercury controllers. |
| Mercury | 1957467 | 10.9 GA | Mercury EP4502 with TI EntryPoint plugin and Veridt PIV reader: Presenting a valid card might trigger reader errors. |
| Mercury | 1350397 | 10.6 GA | Allegion Schlage AD-400 or LE: In apartment mode, an Access granted event while the door is locked unlocks the door and set Apartment: On, but the door does not stay unlocked. |
| RIO | 2315828 | 10.11 GA | If the bus name includes spaces and ends with repeating characters, the bus
cannot be accessed. Workaround: Do not include spaces in device
names.
|
| Synergis™ IX | 2354370 | 10.11 GA | On the Synergis™ IX unit's web page, changing the Module Type or Module Input values of Trouble Inputs might break functionality. |
| Synergis™ IX | 2315882 | 10.11 GA | If no DHCP server is available on your network when the Synergis™ IX unit is powered on, the unit might not use the expected default 192.168.1.2 address. |
| Synergis™ IX | 2243787 | 10.11 GA | Synergis™
IX input configuration is not
displayed or managed in Config
Tool. Workaround: Configure the input settings from the Synergis™
IX unit's web page.
|
| Synergis™ IX | 2122008 | 10.11 GA | Intrusion detection area alarms must be acknowledged from the keypad of the Synergis™ IX unit, instead of from Security Desk. |
| Synergis™ IX | 2158297 | 10.10 GA | When a cardholder enters a duress PIN into a Synergis™ IX intrusion keypad, the triggered duress event lacks the cardholder information. |
| Synergis™ IX | 2100411 | 10.10 GA | When a door in an interlocked area denies REX or manual unlocks from Security Center due to another door being open, the reason is listed in the Synergis™ IX controller portal, but not in Security Center. |
| Synergis™ IX | 2100379 | 10.10 GA | Access denied: Interlock events are not listed in Security Center. |
| Synergis™ IX | 1901465 | 10.10 GA | Activating Trigger pre-alarm events and setting a Pre-alarm delay time in Security Center correctly synchronizes the pre-alarm timer to the panel, but the setting does not get enabled in the web portal, and the check box to enable the pre-alarm in the portal does not work. |