Security appliances running an earlier version of Synergis™ Softwire can be upgraded to Synergis™ Softwire 11.3 using the Synergis™ Appliance Portal.
- After upgrading to an 11.x version, you cannot revert to a 10.x version. Consider backing up your Synergis™ Softwire unit configuration before upgrading.
- After upgrading to 11.2.1 or later, Mercury OSDPv2 readers set to secure mode enrolled with Synergis™ Softwire 11.1 or 11.2.0 and Security Center 184.108.40.206 or later must be paired again. For more information, see KBA-79088.
Finding the production image version of your Synergis™ applianceThe upgrade path you must follow depends on the production image version of your Synergis™ appliance. You can find the production image version of your Synergis™ appliance in the Synergis™ Appliance Portal. Click .
Upgrading from production image 4.xSynergis™ Cloud Link appliances produced with image 4.0 or later can be upgraded directly to Synergis™ Softwire 11.3.
Upgrading from production image 3.xThe upgrade path you must follow depends on which 3.x production image you have.
For more information, see Upgrading Synergis™ appliances with production image 3.x.