Supported upgrades from earlier versions of Synergis™ Softwire - Synergis™ Softwire 11.3.4

Synergis™ Softwire Release Notes 11.3.4

Applies to
Synergis™ Softwire 11.3.4
Last updated
2022-09-07
Content type
Release notes
Language
English (United States)
Product
Synergis™ Softwire
Version
11.3

Security appliances running an earlier version of Synergis™ Softwire can be upgraded to Synergis™ Softwire 11.3 using the Synergis™ Appliance Portal.

WARNING:
  • After upgrading to an 11.x version, you cannot revert to a 10.x version. Consider backing up your Synergis™ Softwire unit configuration before upgrading.
  • After upgrading to 11.2.1 or later, Mercury OSDPv2 readers set to secure mode enrolled with Synergis™ Softwire 11.1 or 11.2.0 and Security Center 5.10.1.0 or later must be paired again. For more information, see KBA-79088.

Finding the production image version of your Synergis™ appliance

The upgrade path you must follow depends on the production image version of your Synergis™ appliance. You can find the production image version of your Synergis™ appliance in the Synergis™ Appliance Portal. Click Maintenance > System status > Unit.
Example: The order in which the unit information is listed varies depending on the version of Synergis™ Softwire you are using.
System status page of the Synergis™ Appliance Portal, highlighting the production image version.
For more information, see Viewing system information on the Synergis™ unit.

Upgrading from production image 4.x

Synergis™ Cloud Link appliances produced with image 4.0 or later can be upgraded directly to Synergis™ Softwire 11.3.

Upgrading from production image 3.x

The upgrade path you must follow depends on which 3.x production image you have.

For more information, see Upgrading Synergis™ appliances with production image 3.x.

Upgrading from SMC firmware

Synergis™ Master Controller appliances cannot be upgraded to Synergis™ Softwire 11.3. The latest Synergis™ Softwire version supported by Synergis™ Master Controller appliances is 10.11.

Upgrading a Streamvault™ appliance

Streamvault™ appliances can be upgraded directly to Synergis™ Softwire 11.3. Use InstallShield to upgrade an SV appliance.
NOTE: You must select Allow local access only in the installer options.