What's new in Synergis™ Softwire 11.3.4 - Synergis™ Softwire 11.3.4

Synergis™ Softwire Release Notes 11.3.4

Applies to
Synergis™ Softwire 11.3.4
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Release notes
English (United States)
Synergis™ Softwire

Synergis™ Softwire 11.3.4 includes the following enhancements.

General enhancements

Support ping diagnostics for Synergis™ IX
You can now view Synergis™ IX controllers on the Ping diagnostics page in the Synergis™ Appliance Portal. To ping them, they require Synergis™ IX firmware 4.00_1143_M036 or later.

For more information, see Pinging interface modules from the Synergis™ Appliance Portal.

Honeywell integration enhancements

New supported devices
Support for the following Honeywell devices is introduced in Synergis™ Softwire 11.3.4 and Security Center
  • Controllers:
    • PW7K1IC
    • PRO42IC
  • Downstream panels:
    • PRO42R1
    • PRO42R2
    • PRO42IN
    • PRO42OUT
    • PW7K1R1
    • PW7K1R2
    • PW7K1IN
    • PW7K1OUT

For more information, see Supported Honeywell controllers in Synergis™ Softwire 11.3.

Mercury integration enhancements

New firmware certification for Synergis™ Softwire
Synergis™ Softwire 11.3.4 is now certified compatible with the following:
  • Mercury LP1501, LP1502, LP2500, and LP4502 firmware 1.30.4
  • Mercury Series 3 MR52 firmware 3.22.4

For more information, see Supported Mercury firmware versions in Synergis™ Softwire 11.3.

New Mercury controller settings
The following door settings were added to the Mercury controller settings page in the Synergis™ Appliance Portal:
Inhibit 'Motor Fault' events from Schlage locks
Motor Fault events from Schlage locks are disabled.
NOTE: This option does not affect Motor Fault events from other devices.
Live 'Request to exit' events
Changes the way that Synergis™ Softwire processes Request to exit events from Mercury LP controllers, so that the timestamps on the events are accurately reported.
NOTE: This option is off by default.

For more information, see Configuring Mercury controller settings in the Synergis™ Appliance Portal.