Resolved issues in Synergis Softwire 11.4.0 - Synergis Softwire 11.4.0

Synergis™ Softwire Release Notes 11.4.0

Applies to
Synergis Softwire 11.4.0
Last updated
2023-03-23
Content type
Release notes
Language
English
Product
Synergis Softwire
Version
11.4

The following issues are resolved in Synergis™ Softwire 11.4.0.

Interface module Issue Description
All 3339448 On a two-door interlocked area with the doors configured to re-lock on close, when the first door is open and closed within the grant time, the second door remains locked when a valid credential is presented, although the LED lights up green.
Axis 3282151 The memory usage of Synergis Softwire increases over time, degrading the performance, and eventually causing the firmware to fail.
Mercury 3297862 The LED on OSDP readers turns off for a few seconds when the door re-locks after being opened.
Workaround: A new setting has been added to the Synergis Appliance Portal.
  1. Log on to the Synergis unit connected to the Mercury controller.
  2. Click Configuration > Mercury controller settings > OSDP-reader-specific settings.
  3. Enable the Override LED programming option.
  4. Click Save.
Mercury 3055673 Allegion Schlage AD-400 wireless electronic locks show inconsistent status in Config Tool.
Workaround:
  1. In the Synergis™ Appliance Portal, click Configuration > Mercury controller settings > Door settings.
  2. Enable the Inhibit 'RF loss' events from Schlage locks option, and then click Save.
SALLIS 2046282 When a SALTO SALLIS lock is offline, Synergis Softwire flood the log file with error messages.
Synergis IX 3266642 Synergis™ IX firmware upgrade sometimes fails due to a timeout.
Synergis IX 3256642 Door held open alarms are triggered right after the door opens instead of after the configured alarm delay.
Synergis IX 3215817 Force arm and Bypass arm options are missing in the intrusion detection area widget in Security Desk.
Synergis IX 2100411 When a door in an interlocked area denies REX or manual unlocks from Security Center due to another door being open, the reason is listed in the Synergis IX controller portal, but not in Security Center.