The following software issues are resolved in Synergis™ Softwire 11.4.3.
| Interface module | Issue | Description |
|---|---|---|
| All | 3622092 | Synergis™ units enrolled in hosted Synergis™ SaaS edition deployments: When a supervised onboard I/O is configured on the Synergis unit, an offline Input active event is wrongly generated after the unit restarts. |
| All | 3524860 | Offline Door open too long events are missing after Synergis Softwire restarts. |
| Axis | 34229781 | When the alarm option for Door forced open is set to Suppressed when door closes, the alarm continues after the door is closed. |
| Mercury | 3482147 | When the Mercury event buffer is exceeded and offline events are lost, you are not notified. |
| Mercury | 3481834 | After upgrading Synergis Softwire from 11.3 to 11.4, Access granted events that occurred offline are reported with empty credentials. |
| Mercury | 3481354 | When a door is held or forced open while the Mercury controller is in offline mode, reader LED trigger events consume a large percentage of the offline events that can be stored on the controller. |
| Mercury | 3481353 | When adding or updating the configuration of a door controlled by a Mercury controller, the configuration sometimes gets applied to the wrong door. |
| Mercury | 3473888 | According Mercury's visitor escort behavior, any cardholder in the visitor's designated escort group can act as an escort, regardless of whether or not the cardholder has the Can escort visitors option on in Security Center. |
| Mercury | 3470095 | Sometimes, when the connection between the Synergis™ Cloud Link and the Mercury controller is unstable, the Synergis Cloud Link can get stuck in a restart loop, causing doors to fail to operate. |
| Mercury | 3427319 | When the door setting Disable host decision handoff (offline mode) is enabled, the Access Manager role disconnects from the Mercury controller if the latter grants access to a credential that has just been removed from the system, but has not yet synced with the controller. |
| STid | 3472263 | With a STid reader operating in transparent mode, when the card has random UID enabled and the application uses diversified keys, the authentication fails. |
| Synergis IX | 3513567 | When modifying a door's properties, the reader type assigned to that door changes. |
| Synergis IX | 3476344 | When the Lock out REX when inside area armed option is enabled, REX events are still generated in Security Center when REX is triggered. |
| Synergis IX | 3470027 | Synergis IX expander modules appear as offline in Config Tool after upgrading to Synergis Softwire 11.4.2. |
| Synergis IX | 3469449 | The Hardware page in the Synergis Appliance Portal is not accessible after upgrading to Synergis Softwire 11.4.2 with at least one Synergis IX unit enrolled. |