Synergis™ Softwire 11.4.3 includes the following enhancements.
General enhancements
- Increased offline event storage
- The legacy Synergis™ Cloud Link unit now supports up to 500,000 offline events.
- Softwire logging enhancements
- You can now configure logs to be stored in the cloud to simplify analyzing and running
monitoring tools on them.
For more information, see Configuring auxiliary event logging in the cloud for the Synergis unit.
- Troubleshooting enhancements
- To simplify troubleshooting your Synergis unit, you can now download a
single file containing all the information you need to provide Genetec™
Technical Support with from the Synergis™ Appliance Portal.
For more information, see Downloading support information for your Synergis unit.
Mercury integration enhancements
- New Mercury controller setting
- You can now configure whether doors become locked or unlocked when their Mercury controller
goes offline. This behavior is configured with the new Door
behavior for offline SIO boards setting on the
Mercury controller settings page in the Synergis
Appliance Portal.
For more information, see Configuring Mercury controller settings in the Synergis Appliance Portal.
- Warning improvements
- New warnings were added in Config Tool and in the Synergis Appliance Portal to help you
more quickly detect issues in your Mercury integration. You can now receive
warnings about following:
- SCP communication health
- Configuration health
- Lost offline events