Synergis™ Softwire 11.5.2 includes the following known issues.
Known issues first reported in Synergis Softwire 11.5
| Interface module | Issue | First reported in | Description |
|---|---|---|---|
| All | 3885135 | 11.5.0 | A peer can only receive live events from peers that it can communicate directly with. |
| Axis | 3411680 | 11.5.0 | Cloning an Axis interface does not work. |
| Synergis IX | 3963317 | 11.5.1 | The Door relock setting on the door's Properties page in Config Tool is not respected when configured with the after opening option. |
| Synergis IX | 3842742 | 11.5.0 | OSDP readers in Synergis IX controller setups are always displayed as online in Security Center, even when they are not online. |
| Synergis IX | 3675902 | 11.5.0 | In the Hardware inventory task, the Reader encryption status for Synergis IX readers is Unknown because their security status is not reported to Security Center. |
Known issues first reported in Synergis Softwire 11.4
| Interface module | Issue | First reported in | Description |
|---|---|---|---|
| All | 3427564 | 11.4.2 | On a Legacy Synergis™ Cloud Link unit, after enabling the NTP server, there is
no pop-up message to remind you that a software restart is needed. Workaround: Remember to perform a software restart after enabling the NTP
server in the Synergis™ Appliance Portal.
|
| All | 3164681 | 11.4.0 | Enrolling a Synergis Cloud Link unit with IPv6 while peer-to-peer is enabled on the Access Manager prevents its peers to connect to it. |
| Axis | 3188315 | 11.4.0 | Incorrect Door locked event timestamp when the door is configured to lock immediately after it opens. The door is locked at the right time, but the timestamp shows that it is locked only when the door closes. |
| Mercury | 3337558 | 11.4.0 | When a door is configured to relock after X seconds, the Door locked event timestamp indicates when the door was opened, not when it physically relocked. |
| Synergis IX | 3296749 | 11.4.3 | You cannot add a Synergis IX unit to a Synergis Cloud Link unit using a name for the Synergis IX unit that contains a number sign (#). |
| Synergis IX | 3225426 | 11.4.0 | The reader LED flashes continuously if the wrong I/O is associated to the wrong
reader. Workaround: Use the following wiring:
|
Known issues first reported in Synergis Softwire 11.3
| Interface module | Issue | First reported in | Description |
|---|---|---|---|
| BEST Wi-Q | 3074763 | 11.3.1 | When passage mode is enabled, Door forced open events are generated
every time the door is open. Workaround: Disable Door forced open
events in Security Desk if passage mode is enabled.
|
| SALLIS | 3224198 | 11.3.4 | Double-badge activation does not work with the SALTO SALLIS integration in
Synergis Softwire 11.3 and 11.4. Workaround: Override the unlock schedule,
and then cancel the override. The lock is in access control mode if no unlock
schedule is active.
|
Known issues first reported in Synergis Softwire 11.2
Known issues that were first reported in Synergis Softwire 11.2 have been fixed or no longer apply in Synergis Softwire 11.5.2.