Supported upgrades from earlier versions of Synergis Softwire - Synergis Softwire 11.5.2

Synergis™ Softwire Release Notes 11.5.2
Product
Synergis Softwire
Content type
Release notes
Version
11.5
Release
11.5.2
Language
English
Last updated
2024-09-13

Security appliances running an earlier 11.x version of Synergis™ Softwire can be upgraded to Synergis Softwire 11.5 using the Synergis™ Appliance Portal.

WARNING:
  • Direct upgrade from a 10.x version to 11.5 is not supported. First upgrade to 11.3, then upgrade from 11.3 to 11.5.
  • After upgrading to an 11.x version, you cannot revert to a 10.x version. Consider backing up your Synergis Softwire unit configuration before upgrading.
  • After upgrading to 11.2.1 or later, Mercury OSDPv2 readers set to secure mode enrolled with Synergis Softwire 11.1 or 11.2.0 and Security Center 5.10.1.0 or later must be paired again. For more information, see KBA-79088.

Finding the production image version of your Synergis appliance

The upgrade path that you must follow depends on the production image version of your Synergis™ appliance. You can find the production image version of your Synergis appliance in the Synergis Appliance Portal. Click Maintenance > System status > Unit.
Example: The order in which the unit information is listed varies depending on the version of Synergis Softwire you are using.
System status page of the Synergis Appliance Portal, highlighting the production image version.
For more information, see Viewing system information on the Synergis unit.

Upgrading from production image 4.x

Synergis™ Cloud Link appliances produced with image 4.0 or later, and running an earlier 11.x version of Synergis Softwire can be upgraded directly to Synergis Softwire 11.5. For appliances running a 10.x version, first upgrade to 11.3, then upgrade from 11.3 to 11.5.

Upgrading from production image 3.x

The upgrade path that you must follow depends on which 3.x production image you have.

For more information, see Upgrading Synergis appliances with production image 3.x.

Upgrading from SMC firmware

Synergis™ Master Controller appliances cannot be upgraded to Synergis Softwire 11.5. The latest Synergis Softwire version supported by Synergis Master Controller appliances is 10.11.

Upgrading a Streamvault appliance

Streamvault™ appliances can be upgraded directly to Synergis Softwire 11.5. Use InstallShield to upgrade an SV appliance.
Best Practice: If you are not using RIO devices, select Allow local access only in the installer options to improve security.