Synergis™ Softwire 11.5.3 includes the following known limitations.
Limitations first reported in Synergis Softwire 11.5
Interface module | Issue | First reported in | Description |
---|---|---|---|
DDS | 3478111 | 11.5.0 | The DDS controller integrations with Synergis Softwire do not support PIN credentials. |
Mercury | 3841828 | 11.5.0 | Mercury does not support strict and hard antipassback when the Activate global antipassback setting is enabled on the Access Manager role in Config Tool. |
Mercury | 3765594 | 11.5.0 | When the Mercury controller loses connection to Synergis Softwire, but is still connected to the SIO boards, the controller validates the facility code before the credential. |
Synergis IX | 4010624 | 11.5.1 | Heath status messages only display the first 32 characters of expander module names. |
Synergis IX | 3467851 | 11.5.0 | The access denied reason is sometimes incorrect when a cardholder has an access rule with an active schedule and an access rule that is out of schedule assigned to different doors or intrusion detection areas for Synergis IX. |
Limitations first reported in Synergis Softwire 11.4
Interface module | Issue | First reported in | Description |
---|---|---|---|
Mercury | 3296053 | 11.4.0 | On an HID Signo reader, when the LED color is set to Off, the LED turns blue. The LED turns off only after an access grant. |
Mercury | 3243920 | 11.4.0 | Enrolling more than 15 MR62e panels on an LP1502 controller turns them
offline. Workaround:
|
Synergis IX | 3334687 | 11.4.0 | Changing in Config Tool the properties of a schedule that is already in use by
a Synergis IX unit does not update the Synergis IX unit. Workaround: Sync
manually.
|
Limitations first reported in Synergis Softwire 11.3
Interface module | Issue | First reported in | Description |
---|---|---|---|
Axis | 3091604 | 11.3.3 | The Door forced open event can still be generated in Security Center, even if the door input is shunted. |
BEST Wi-Q | 2981102 | 11.3.1 | If a BEST Wi-Q controller loses connection with the gateway for 24 hours, it
only comes back online when daily polling occurs. Workaround: If you do not
want to wait for the daily polling time to reconnect, you can force polling to
occur by badging an invalid card six times, or entering an invalid PIN six times
on the lock. Alternatively, you can power cycle the lock by removing the
batteries, waiting five minutes, and then reinserting them.
|
BEST Wi-Q | 2973721 | 11.3.1 | By default, there is a sixty-second delay when manually unlocking doors from Security Desk that depends on the beacon time configured through the BEST Wi-Q gateway. Decreasing the beacon time decreases the battery life of the BEST Wi-Q lock. |
Mercury | 2938709 | 11.3.0 | The PIN value is not included in Access granted and Access denied events for Mercury controllers. |
Synergis IX | 2967251 | 11.3.0 | When using RS-485 readers on Synergis IX, 26-bit credentials might be reported
as 34-bit credentials. Workaround: You can enroll the same card data as a
34-bit credential and it works correctly.
|
Synergis IX | 2047917 | 11.3.0 | For Synergis IX controllers, if you force open a door, and leave it open, the Door open too long event is not generated because the Forced open state has a higher priority alarm condition than the Left open state. |
Synergis IX | 2990788 | 11.3.0 | Offline expanders on Synergis IX controllers cause module restart messages to
be generated on the Intrusion Manager every minute. Workaround: Delete
expanders that are not physically present.
|
Limitations first reported in Synergis Softwire 11.2
Interface module | Issue | First reported in | Description |
---|---|---|---|
All | 2814411 | 11.2.0 | Global antipassback does not work with more than 50,000 cardholders. |
Allegion Schlage ENGAGE IP | 2821885 | 11.2.0 | The door lock state of FE410 Control locks is always displayed as locked in Security Center regardless of the deadbolt state. |
ASSA ABLOY IP | 2673023 | 11.2.1 | When the lock is in passage mode, the Override unlock schedule action in Security Desk does not override the state of the door lock. |
Mercury | 2862470 | 11.2.1 | When you create a hardware zone using a Mercury input that is offline, the
Active state event you configured on the Properties
page of that zone is triggered. Workaround: Do one of the following:
|
Mercury | 2697326 | 11.2.0 | When an interlock area is accessed by a REX, the interlock might not be applied
correctly if the Door opened event is received before the Door locked
event. Workaround: Use Mercury's native interlock feature by enabling the
Mercury native area control option in the Synergis
Appliance Portal.
|