After activating the System
Availability Monitor
Agent to collect health data from a Security
Center
system, if the system appears to be connected, but no information about that system is available
on GTAP, check the Internet connection of the server hosting the System
Availability Monitor Agent.
Procedure
-
From the server hosting the System Availability Monitor Agent, open a browser and
connect to the address https://samip.genetec.com.
If the browser returns the error 403 - Forbidden: Access is
denied, then your Internet connection is working properly. Proceed with the
next step. If you get any other types of errors, check your network settings (firewall,
proxy, and DNS)
-
At the bottom of the System Availability Monitor Agent window, click the link
View recent errors and warnings.
The Event Viewer window opens.
-
Click , and look for errors associated to System Availability Monitor Agent
(SAMA).
-
If all fails, gather the following trace files, which are always available:
- C:\Windows\TEMP\CollectorTraces_00.svclog
- C:\Windows\TEMP\CollectorTraces_01.svclog
Open a case with GTAC, and provide the above trace files with a detailed description
of what you have tried up to this point.