Unable to connect to Traka service - TRAKA Asset Management 3.2

Traka Asset Management Plugin Guide 3.2.1

Applies to
TRAKA Asset Management 3.2
Last updated
2023-06-02
Content type
Guides > Plugin and extension guides
Language
English
Product
TRAKA Asset Management
Version
3.2

When you test the connection to the Traka server, you get an error message that the plugin is unable to connect. To troubleshoot the issue, learn about the possible causes and their respective solutions.

Plugin connection needs to be refreshed

Description of cause: The connection settings (URL or event port) were changed.
Solution: Deactivate and then reactivate the plugin role. Then test the connection.

A Traka service is not running

Description of cause: The Traka Integration Service is not running on the Traka server.

Solution: Confirm that the Traka services are running.

  1. Make sure that Traka is configured for integration with Security Center.
  2. On the Traka server, open Traka Monitor, and look for Integration Service in the list pane.
  3. Make sure the service is running.
  4. Make sure that the service and the plugin are communicating on the same port. Click the Web Service tab, and confirm that the Service port number listed here matches the port listed in the URL entered in the plugin role's Properties page.