If the plugin role's Properties tab, Elasticsearch tab, Transaction template tab are missing in Config Tool, or the Transactions and Item transactions tasks are missing from Security Desk, then the plugin is not installed on your local machine.
- In Config Tool, you can add a new Transaction Finder plugin role, but the role is missing the Properties, Elasticsearch, and Transaction template tabs.
- On the Security Desk homepage, the Transactions and Item transactions tasks are missing.
The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.
Solution 1: Install the plugin on your local computer.
Solution 2: Confirm that the plugin is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click and look in the list for entries that begin with Genetec.Plugins.
Solution 3: Confirm that your system has a license certificate for the plugin: from the home page in Security Desk or Config Tool, click , look in the list for the name of the plugin, and make sure that your access permissions are set to Unlimited.
Solution 4: Ask your system administrator to add the required privileges to your user account.