Configuring Security Center to open live video quickly - Security Center 5.9 - 5.13

Troubleshooting video units and cameras in Security Center

Product
Security Center
Content type
Troubleshooting
Version
5.13
5.12
5.11
5.10
5.9
ft:locale
en-US
Last updated
2024-11-13

You can minimize the time it takes for a camera to open and display live video in the Security Desk Monitoring task by adjusting settings in Config Tool and Security Desk.

What you should know

Several factors affect the time that it takes to display live video from a camera in Security Desk:
  • Video compression format: MJPEG video streams usually display quicker than H.264 video streams.
  • Image quality: a camera usually displays live video quicker with video image quality of 70% than with video image quality of 100% or below 60%.
  • Key frame interval: setting a low Key frame interval for the camera in Config Tool might produce better results.

Procedure

  1. From the Config Tool homepage, open the Video task and click the Roles and units view.
  2. Select the camera to configure and click the Video tab.
  3. In the Stream usage section, turn on Live and Recording for the selected stream.
  4. Configure the Network settings based on the network configuration and setup:
    • Select Multicast for the Connection type if the network equipment is configured for multicast streams.
    • Select Unicast, UDP, or RTSP stream over TCP if the network equipment is not configured for multicast. Ensure that the connection type selected provides the fastest connection time.
  5. Click Apply.
    In the Network settings section, select Multicast as the Connection type but only if the network equipment is properly configured to handle multicast. Else, try the other connection types (for example Unicast UDP or RTSP stream over TCP) until you find the connection type that provides the fastest connection time.
  6. Click the Recording tab and select Continuous from the Recording modes drop-down list.
  7. Click Apply.
  8. From the Security Desk homepage, click Options > Video.
  9. Scroll down to the Video cache section and turn off Live video caching.
  10. Under Advanced settings, set the Jitter buffer delay to 0 ms.
  11. Restart Security Desk.